About this role
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As a wage support employee (m/f/d), you support our customers and specialist retail partners in using our wage software. You process technical and specialist inquiries, find quick solutions in 1st level support and provide support with more complex questions in 2nd level support. In addition, you analyze error patterns, document support cases and work closely with product management and development to continuously improve the quality of our software.
Tasks You support our direct customers with professional and technical questions about our payroll software and process support requests across all channels (without tax advice). You analyze customer concerns, find suitable solutions and also support more demanding professional and technical issues. If necessary, you will carry out remote maintenance and support in solving more complex customer problems.
You document all relevant work steps and status reports in a structured and comprehensible manner in the ticket system. Supporting our customers in installing, setting up and using the software Close collaboration with development and product management to resolve software errors Maintaining the knowledge database and creating FAQ and help documentation Participation in the continuous improvement of support processes and service quality
Qualifications
Completed commercial or technical training or a comparable qualification Sound professional experience in customer service, application or software support Experience in dealing with payroll software or knowledge of payroll accounting is an advantage Confident handling of ticket systems and CRM applications Basic knowledge commercial processes and an understanding of ERP systems. Strong service and customer orientation as well as a structured way of working. Good communication skills and enjoy solving problems.
High willingness to learn about wage and technical topics.
Benefits
Flexibility & remote options: Hybrid working - with flexible working hours for a good work-life balance.
Benefits
that inspire you: 30 days of vacation, JobRad, Germany ticket, events, modern hardware A stable employer with a sense of teamwork. Creative freedom: You get a lot of creative freedom and can actively contribute your ideas to the further development of our communication. Convinced?
Would you like to develop your potential as a salary support employee (m/f/d) with us, take on responsibility and develop professionally and personally? Then apply now easily using our online application form. Show us who you are, because with us you are more than just a CV!
Note: Please apply exclusively online via our career portal. Applications via other channels (especially email) cannot be considered. For better readability, we sometimes use the male form in our texts.
Of course, we welcome all people at SelectLine Holding, regardless of their ethnic affiliation, gender, sexual orientation, religion, disability or age. Find Jobs in Germany on Arbeitnow