About this role
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About SpartanX LLCAt SpartanX, our approach is straightforward: we pair top-of-the-line solar technology with unmatched value. We deliver reliable solutions for homeowners while empowering our teams to grow, lead, and make a lasting impact. To be a Spartan means to lead with purpose, embrace challenges, and create meaningful change.
Our mission is driven by innovation, integrity, and a commitment to excellence in solar energy. Join our community of professionals shaping the future of clean energy, where every project reflects our promise of Solar Done Right.About This RoleThe Sales Support Specialist provides day-to-day operational support to the sales team, helping ensure a smooth process from initial customer engagement through project progression. This role serves as a key point of contact for internal sales representatives, assisting with questions, troubleshooting issues, coordinating project updates, and helping projects move efficiently through the solar pipeline.The ideal candidate is organized, adaptable, customer-focused, and able to manage multiple priorities in a fast-paced environment.Overall ResponsibilitiesProvide real-time support to sales representatives through phone, chat, email, and internal communication channelsAssist with general sales inquiries and help resolve questions related to project status, documentation, and next stepsSupport the preparation and completion of change orders and other project-related updatesTroubleshoot issues alongside sales representatives and operational teamsMonitor and help manage the flow of projects through the sales and operational pipelineCoordinate with permitting, design, scheduling, inspections, and operations teams to obtain project updatesCommunicate accurate and timely information to sales representatives and leadershipHelp maintain organization and consistency within internal systems and processesReview project documentation for completeness and accuracyMaintain a general understanding of the solar project lifecycle and how projects progress through each stageEscalate issues when necessary to ensure timely resolution
Qualifications
Strong communication and problem-solving skillsAbility to manage multiple tasks in a fast-paced environmentStrong attention to detail and organizational skillsAbility to work independently while supporting a collaborative team environmentProfessional customer service and relationship-building skillsComfortable supporting teams through chat, email, phone, and other communication toolsProficiency with Microsoft Office and Google WorkspaceExperience with CRM platforms and project tracking systems preferredPrevious experience in sales support, customer service, project coordination, or administrative support preferredSolar industry experience preferred but not requiredWhat We Offer$40k - $55k/yearOpportunities for professional growth and advancementTeam-focused culture built on accountability, professionalism, and operational excellenceOpportunity to directly support company growth and customer satisfactionOngoing training and development opportunitiesLegal DisclaimerSpartanX is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against based on disability. For more information, please visit www.eeoc.gov.Originally posted on Himalayas