IT Support

Who we are Since 2010, Imagicle has been designing and developing innovative Unified Communications solutions powered by AI, designed to transform the Customer Experience (CX) and Employee Experience (EX). Our mission is to make communication faster, smarter and more intuitive: this is why we work closely with our channel partners, such as Cisco, Microsoft and Avaya, offering customized solutions based on the specific needs of each customer. With a team of 130 people, we are proud to support companies all over the world - from Europe to the Americas to the Middle East.

Thanks to a culture made of passion, respect, commitment and happiness, we work every day in our offices or remotely in a serene and stimulating human environment, creating quality products and services that are chosen by thousands of companies, public organizations, hospitals, universities. Who we are looking for With this mission in mind and with the aim of growing together, we are looking for a person passionate about technology who wants to join our team as IT Support. You will join a dynamic and collaborative team, helping to ensure the correct functioning of the company's IT infrastructure and supporting people of Imagicle in their daily activities.

You will work from Italy, at one of our offices (Magenta, Treviso or Massarosa) or remotely, collaborating with trained and always available colleagues. The IT team is a fundamental component of our success: this is why we are looking for curious, precise and proactive people, ready to grow and make a difference. It is an exciting time to join Imagicle.

Do you want to get involved? What will you do at Imagicle - Installation and configuration of hardware, software, networks and corporate systems - Monitoring and maintenance of workstations, servers and network infrastructure - Management and evolution of the IT infrastructure (Firewalls, Active Directory, E-mails, anti-malware, UC systems, development systems and security tools) - Management of laboratory infrastructures: creation, updating and maintenance of virtual machines - Internal technical support via ticket system, chat, video calls and telephone - Timely management of incidents and requests for assistance - IT onboarding: PC preparation, account creation, tool configuration (E-mail, collaboration, UC, security) - Maintenance and replacement of IT equipment - Support for IT security activities (access control, logging, monitoring, SSO/MFA, encryption, mobile management, vulnerability assessment) - Documentation and support for AI training activities for agents and bots for internal use - Active contribution with ideas and improvements for processes and infrastructures

What We are Looking For

in you - Passion for IT and new technologies - Good knowledge of Windows and Active Directory systems - Good knowledge of networking (LAN, Wi-Fi, WAN, Internet) - Basic knowledge of telecommunications and VoIP - Good troubleshooting skills - Excellent knowledge of English (level B2/C1) - Technical diploma (IT or equivalent) And we will consider it a plus - Good communication and interpersonal skills - Attention to detail and precision - Knowledge of security systems (firewall, endpoint, mobile) - Familiarity with security systems advanced authentication (SSO, MFA, PAM) - Experience with virtualization (VMware) and cloud (AWS) - Basic knowledge of scripting for automation (PowerShell, Bash) - Knowledge of macOS systems - Knowledge of Cisco and Sophos products - Knowledge of security platforms What you will find in Imagicle - Gross salary range: between €25,000 and €30,000 based on experience - Meal vouchers value of €10.00 for each day worked - A new and welcoming office (with music room and table football) but also the possibility of working from home whenever you want - The collaboration and support of exceptional, competent colleagues who are always ready to lend you a hand - An informal environment, where you live in harmony and where we count on you to make it better, because "It's always a question of happy people" - The possibility of learning and growing in an innovative company in an international context Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/it-support-imagicle