About this role
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Salary: £50,000 - 90,000 per year
Requirements
: Excellent IT literacy, fast accurate keyboard skillsConfident and clear communicator (verbal, written and listening skills)Proven track record in customer service and supportDemonstrable organisation skills, including time management, prioritisation of tasks, and self-motivationProfessional manner, approach, appearance and confidenceMotivated to learn and disseminate informationStrong work ethicStrong attention to detailHard-working and committed, with a sense of humour Responsibilities: Understand the operation of our bespoke software systems, hardware and software applications, seeking ways to improve reliability and performanceTake customer calls and attempt to resolve customer enquiries or issues by remotely connecting to customer sitesTelephone customers to talk through functions and explain causes and solutions to problemsParticipate in the out of hours support rota (approximately 1 week in 8)Escalate issues to your line manager as appropriate and according to procedureMaintain a high level of call logging issue quality to ensure others can follow your workLiaise with customers professionally at all timesParticipate in ongoing training as systems evolve and new features or functionalities are builtEnsure the working environment is kept tidy and professional at all timesKeep your own technical knowledge up to date Technologies: DebianHardwareSupportLinuxMySQL More: We are Scout Recruiting, seeking Technical Support Agents for our client. This full-time, permanent role offers a competitive salary and excellent non-salaried
Benefits
. You will work directly with customers, educating them on features, diagnosing issues, and conducting remote remedial work on software. Our team provides full support and training, making it a great opportunity for those interested in working with Linux (Debian) and MySQL. last updated 27 week of 2026