About this role
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About StoneWe are much more than a machinery company! Stone is a technology and financial services company focused on the customer. We were born with the purpose of being protagonists in the transformation of the payments industry, serving Brazilian entrepreneurs and transforming their dreams into results.
We are the largest independent payment methods company in Brazil, with more than fifteen thousand people spread across the five regions of the country, in a scenario full of challenges and opportunities. We value teamwork, flexibility, continuous development and disruptive and tireless thoughts in the search for solutions for our REASON.Our CultureAround here, we live our culture on a daily basis, guided by these 5 values:ð The customer is the reasonThe customer is the reason why we exist and we are only successful if they are success.â¡ Owner's mindWe do what is right, in the right way, with responsibility and technology to make better decisions.ð¯ Straight to the pointDepth to understand and simplicity to solve.ð¤ Excellence is a team gameWe built a long-term business, as a team and with collaboration.⨠Passion in each detailWe do things with passion, attention to detail and a desire to surprise to help the customer win. Who is VITTA?
Have you ever imagined yourself working in a company whose mission is to transform people's lives? If you are a warrior, then this is your chance to join an army that is growing and ready to change the health of Brazil! We at Vitta are responsible for the health and insurance vertical of the Stone Co Group, a company listed on Nasdaq, in NYC.
We are passionate about people and innovation. We have a calling! If you want to have a significant impact on Brazil's health and at the same time learn a lot and be part of a top-notch team, we want to meet you!Our CultureAround here, we live our culture every day, guided by the values that make Vitta a unique team:ð¤ We Win as a TeamWe believe that the greatest achievements happen together.
We value collaboration, respect and recognition between people. We leave ego aside to build extraordinary results, because we know that no one wins alone.ð Non-Negotiable ExcellenceWe constantly seek the best in everything we do. We do not settle for the basics and face each challenge with dedication, discipline and attention to detail.
For us, excellence is not a differentiator, it is a daily commitment.âï¸ Warriors by NatureWe are non-conformist and determined. We do not accept limits to our dreams and face challenges with courage, resilience and attitude. We seek solutions, overcome obstacles and move forward until we reach our goals.ð The Customer is Our LifeEverything we do has a purpose: taking care of our customers.
They are the reason for our existence and the center of our decisions. We work with empathy, responsibility and a sense of urgency, because we know the impact our work has on people's lives. Who is Vitta?
We are the Health and Insurance vertical of the Stone Group. Our mission is to truly transform people's lives through health innovation. We are passionate about technology, data and, above all, people.
If you want to have a significant impact on Brazil's health and at the same time learn a lot and be part of a top-notch team, we want to get to know you!What it's like to be a Customer Service AssistantEnsure a positive, clear and resolute experience for customers, acting as a bridge between the customer and the company, focusing on welcoming, efficiency, quality of information and solution of demands. In your daily life, you will provide customer service through channels (chat, telephone, e-mail) Register and monitor requests, complaints, queries and appointments; Act in resolving problems, seeking solutions within defined processes; Forward demands to areas responsible when necessary, monitoring until completion;Meet deadlines, quality goals, productivity and area indicators;Contribute to the continuous improvement of processes.What We Expect From YouComplete secondary education;Good communication;Commitment, responsibility and dedication;Energy, proactivity and positive attitude in everyday life day; Ease of working in a team and dealing with people; Working Hours Home office, on a 5x2 scale, with alternating days off. The working hours are not fixed from Monday to Friday, and may include work on some weekends, depending on the schedule.
Working hours: from 10am to 7pm.Our
Benefits
𩺠Health and Dental Planð¥ Digital Hospital: we have a multidisciplinary medical team, therapists and a healthcare team available 24 hours a day, 7 days a week quickly and practicalð¥ Meal Voucher and/or Food Voucher - Flashðª Gympass/Wellhubð¶ Daycare Assistance - for children up to 5 years and 11 monthsð¶ Pet Assistanceð´ Holidays&COð¼ Birthday DayOff and Birthday DayOff for children up to 11 years oldð Life InsuranceðTransport Voucher (exclusive for in-person vacancies)Steps of the Selection ProcessâRegistration: Here you begin your journey by completing your journey with us registration and some tests. Rest assured, our team will analyze the information in your profile and will get in touch shortly. Good luck!ðInterviews with the People team: You will have an initial chat with our recruitment team, with the aim of getting to know our culture, structure and the challenge being proposed.ð¯Interview with Leadership: In this stage we will delve deeper into your hard skills with the aim of evaluating specific skills and competencies for the vacancy being applied for, in some cases, a technical case.
In addition to introducing you to possible peers and leadership.â Culture Check: Our culture is very important and is always present in everyday life! Here, you will have a chat with one of our culture guardians, with the aim of getting to know us and ensuring that our beliefs, our way of thinking and our vision of the future are aligned with what you believe and seek to experience.ðFeedback: One of our strengths is candor. Therefore, regardless of the result, we will share it with you and align the next steps.
So? Did you like it? So, don't forget to sign up and #VemSerVitta ððOur Remuneration and
Benefits
Package (items with an asterisk have specific eligibility rules, which will be explained by recruiters throughout the selection process)ð¸Fixed Salaryð° Variable remuneration *ð PLR *ð¥ Health and Dental Plan with co-participation (except for professionals with disabilities who do not have co-participation)ð©ºHospital Virtual Verde: telemedicine team available 24 hours a day day, 7 days a weekðMedicine allowanceð½ï¸ Meal Voucher and/or Food Voucher - Pluxee* (except for Commercial Executive positions - 6 hours)ð¶ Daycare Allowance (for children up to 5 years old and 11 months)ð Disabled Child Benefitð¡ï¸ Life Insuranceâ½Fuel allowance or travel allowance *ð Home office allowance * (only for Hybrid or Remote contracts)ð Welcome Kit for new countriesð¢ Agreement SESC*ð Education Benefit - Internal self-development platform (Studa and Stone Library)ð§ Acolhe360º - Emotional support (free)ð Quick Massage and Outpatient Clinic*OptionalWellhub - TotalPass - Pet Club - Flash - Férias&Co - VT - Allya - Educational partnershipsBeyond affirmative vacancies, all Stone vacancies are also intended for people with disabilities. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.