Billing and Collections Specialist

Billing and Collections SpecialistSummary of Position:Under the supervision of the Billing & Collections Manager, the Billing & Collections Specialist is responsible for collecting past-due accounts. This role requires understanding of billing regulations across states and requestor types, as well as the ability to clearly articulate fees to recipients. Primary responsibilities include cash collections, placing collection calls, billing and researching and resolving invoice discrepancies to ensure efficient, timely, and accurate payments on accounts.

Administrative duties are also part of this role to support smooth operations and effective collections in this fully remote position.Duties & Responsibilities:Conduct collection efforts on all accounts over 30 days past dueEngage with clients through phone, email, and mail, while maintaining a professional toneBuild relationships with requestors to facilitate payment on past due or in-dispute invoicesCommunicate with top requestors via phone and email to collect past due receivablesArticulate fee calculations to recipients to ensure understanding and defray common misperceptionsIdentify and research account discrepancies, adjusting them in a timely mannerInvestigate discrepancies between Verisma AR and Requestor AP, resolving differencesMonitor slow and no payers for pre-bill assignmentsCollaborate with other departments to gather necessary information or support for account collectionsReport any situations or issues needing attention to ManagementWork with Client Directors to make AR adjustment decisions where appropriateDocument account information, including names, numbers, and facts gathered regarding collections or invoice discrepancies and resolutionsPrepare detailed transaction reports to provide sufficient information for certain requestors to release paymentAbility to sort, filter, and manipulate large data files (thousands of rows) in ExcelAbility to learn and use the proprietary billing platform (VRM) to investigate billing issuesWork independently within established proceduresResearch issues and develop resolutionsAcknowledge the specific responsibilities involved in safeguarding sensitive data within this roleAssist and support other departments needs as requiredPerform other duties, as assigned, to ensure effective operation of the department and the CompanyLive by and promote Verisma Core ValuesMinimum

Qualifications

:Minimum high school diploma or GED equivalent1+ years of experience in accounting, billing, and collections (business-to-business preferred)Strong communication skills, both written and verbal, with the ability to communicate effectively within the organization and with customersExceptional customer service skills, demonstrating courtesy in all interactionsAbility to articulate fee schedules accurately to requestors, leading to successful AR paymentsProven ability to investigate detailed transactions and solve problems independentlyAbility to work effectively and independently in high-volume, fast-paced environmentsStrong interpersonal skills, with the capacity to build effective relationships with co-workers and customersPositive attitude with a commitment to excellence in work performance and customer serviceProficiency in Microsoft Office applications, higher than average ability in ExcelRegularly required to sit, stand, walk, talk, and listen; frequent use of hands and fingers for typing and reaching; occasionally lifting/moving up to 25 lbs.Originally posted on Himalayas