Business Administrator Level 3 Apprenticeship

To provide efficient administrative and clerical support to ensure the smooth day-to-day running of the GP surgery, supporting clinical staff and delivering high-quality service to patients. Managing patient referrals and workflow from GPs. To support chronic disease recall.

Key Responsibilities

Patient Services: Handle incoming calls, emails, and online queries from patients and other members of the surgery. Book, amend, and cancel appointments using clinical systems. Administrative Duties: Update and manage patient data in EMIS.

Process Referrals through ERS. Ensure confidentiality and compliance with data protection regulations (e.g., UK GDPR). Communication & Coordination: Liaise with GPs, nurses, and external healthcare professionals.

Refer patient queries to appropriate clinical staff when needed. Support recall systems (e.g., vaccinations, chronic disease reviews).