Mandatory internship (m/f/d) - Customer Service

about edurinoEDURINO sets new standards for early childhood education with hybrid learning. We combine exciting digital worlds with haptic game elements to prepare children for the future in a safe environment and allow them to discover their potential. As one of the most innovative EdTechs in Europe, we are already achieving double-digit million sales and, after successfully completing our €17m Series B, we are heading towards the next crucial milestone: sustainable profitability as the foundation for our further expansion.

We are looking for a motivated mandatory intern (m/f/d) for Customer Service to strengthen our team. Here you work in a lean team with great cohesion in which your work is directly visible. What is important to us: You not only like to communicate, but you think for yourself - you actively drive the customer experience forward, take responsibility and grow with us.

About roleCustomer Happiness: You are the first point of contact for our customers in the DACH and UK regions and answer inquiries via email and social media competently and warmly. In addition, you will process returns and payment cases and be responsible for answering customer feedback on rating platforms.Process optimization: You will gain deep insight into the customer service operations of an internationally growing startup and help us to make support processes more efficient.Scaling: You will actively support us in making an innovative EdTech product for children internationally successful.Interface work: You will work closely with the rest of the team, filter customer feedback and give important impulses directly to product development more.About youYou are a registered student and would like to complete your mandatory internship with us for a period of at least 20 weeks (ideally from August to December or September to January).You are passionate about gaining initial practical experience in a fast-growing startup.You have excellent interpersonal skills and communicate stylishly in German and English.You are an organized, efficient team player with a high level of care and a structured way of working.A proactive, hands-on mentality sets you apart - you work likes to be agile and appreciates short decision-making processes.to applyYour

Benefits

at EDURINO:Flexibility: You can work completely remotely from your home office or visit us in our office in Munich.Steep learning curve: First-hand insights into an ambitious, growing EdTech company.Team spirit: A motivated, humorous and dynamic team that shapes the future of learning together.Remuneration: We will pay you a monthly salary of €800 for your mandatory internship gross. In addition, we will of course invite you to our team events in Munich - we will pay for the hotel and transfer. Bring a friend: Since we are looking for two interns for the position, this might be your opportunity to complete your mandatory internship together with a fellow student.

Originally posted on Himalayas