Customer Success Engineer

About TrusteroTrustero is building the future of AI-powered Governance, Risk, and Compliance. We replace manual, painful GRC processes with automation - helping companies move faster, close deals faster, and earn trust at scale.We’re early, growing fast, and looking for top performers who want outsized impact and upside.The RoleThis is not a maintenance role. This is a build-and-win role.We’re hiring a Customer Success Engineer to cover pre- and post-sales support with the goal to help customers maximize their value from the Trustero platform.We’re looking for someone who likes to solve problems, who is passionate about AI technology and how it helps improve GRC functions for various types of customers.What You’ll OwnPre-sales: Organizing demos, preparing Proof-of-Concept (POC), supporting sales calls, consulting on AI GRC best practices, helping the customer understand how to best use and integrate TrusteroPost-sales: Onboarding customers, shortening their path-to-value, advising on GRC architecture and engineering challenges, identifying and solving/organizing solving of customer problems, proposing product featuresOperations: Streamlining CS operations, reporting, and planning.

Creating and managing CS content

Requirements

What Winning Looks LikeProspects and customer happiness are the most important KPI.Foster relationships with customers - Understanding their GRC function, challenges, and goals and how to use Trustero technology to achieve them. Not only problem solving but also problem anticipation. Innovative combination of technical, process, and people approaches.Deep knowledge and understanding of the customer portfolio.

Feeding ideas to Product and Engineering.Effective and Efficient.What We’re Looking ForDeep knowledge and understanding of the GRC functionExperience with implementing GRC toolsPopular frameworks - SOC2, ISO27001, NIST - how to implement and operate them in an enterprise environmentPolicies and controls design, implementation, and testingRisk and Compliance management (bonus point: experience outside of CyberSecurity)Prompt engineering, using AI agents to automate tasksNavigating complex customer problems, tracking to resolutionDesigning solutions to GRC problemsFeeding design

Requirements

to Product and EngineeringStrong professional who understands the value of the greater teamManaging portfolio of customers, building relationships, running Quarterly Business Reviews (QBR)Building CS processes, dashboards, and reportsCreating and managing support pages, How-To videos, best practicesNon-NegotiablesPrior direct experience with GRC tools and GRC function Problem solvingExperience working AI - prompt engineeringInnovative mindset - thinking outside of the boxRelationship buildingWhy This RoleReal upside: cash compensation + meaningful equityReal impact: you will shape how we develop our CS function in an AI-first environmentReal growth: working with cutting edge AI technologies to meaningfully improve the GRC professionOriginally posted on Himalayas