VIP Customer Support Representative

Growe welcomes those who are excited to:Provide premium, high-level support to VIP clients via chat, email, phone (when needed);Ensure 24/7 coverage, specifically handling night shift operations;Respond to customer inquiries promptly and professionally;Resolve complex issues efficiently while maintaining VIP service standards;Escalate technical or high-priority cases to relevant departments when necessary;Monitor customer accounts and proactively identify potential issues;Meet KPIs related to response time, resolution time, and customer satisfaction;Adapt to rotating schedules, including weekends and holidays;Ensure smooth shift handovers between day and night teams.We need your professional experience:Upper-Intermediate level to advanced of English (fluent written and spoken);Fluent Spanish speaker;Previous experience in customer support;Experience handling live chat and email interactions will be considered an advantage.We appreciate if you have those personal features:Excellent organizational skills and ability to prioritize in order to meet deadlines;Excellent teamwork skills with strong communication skills;Ability to work in a fast-paced environment and under pressure;Problem-solving skills.We are seeking those who align with our core values:GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.Originally posted on Himalayas