Business Insights & Enablement Analyst (Remote, Any Location, GB)

About Foundever®Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matterJob SummaryThe Global People Success & Enablement team is a strategic, people-centered function within Foundever, fueled by purpose and a forward-focused mindset, dedicated to developing talent, setting organizational standards, and orchestrating company-wide operational change and transformation as it relates to people, process, and knowledge.

At its core, the team believes that people are the engine of every great journey, and everything it does is designed to reflect that conviction, guiding organizations through change with purpose, care, and connection, impacting employee and client experiences.We are looking for a Business Insights & Enablement Analyst to strengthen insight generation and support consistent ways of working across our global communities. This role combines data, process understanding, and enablement, acting as a bridge between HR, business stakeholders, and technical teams. You will translate business needs into practical solutions, improving visibility, process alignment, and system usability.

You will collaborate with global stakeholders and support HR processes and initiatives using SAP SuccessFactors.Primary Job ResponsibilitiesBusiness Analysis & Process SupportAct as a liaison between HR, business stakeholders, and technical teams to ensure clear translation of business needs into functional

Requirements

Support the analysis of current HR processes (as-is) and contribute to the definition of future-state processes (to-be) across the employee lifecycle (hire-to-retire)Identify process gaps, local variations, and improvement opportunities to support more consistent ways of workingContribute to process documentation, mapping, and definition of standardsInsights & ReportingTranslate business questions into clear analytical approaches, KPI definitions, and reporting outcomesDesign, build, and maintain dashboards and recurring reporting to support operational and People decision-making using Power BI and Microsoft ExcelValidate results across sources, ensuring consistency, accuracy, and clear metric logicTransform complex datasets into clear, actionable insights that support decision-makingDeliver recurring insight packs and ad hoc deep dives (trends, segmentation, root-cause analysis) with actionable recommendationsIdentify data gaps and support the collection of additional insights (e.g., surveys, stakeholder feedback) where neededEnablement SupportContribute to the development and maintenance of user enablement materials (user guides, FAQs, release notes), ensuring they are clear and accessible for non-technical audiencesSupport rollout activities (e.g., walkthroughs, webinars, Q&A sessions) related to reporting, processes, or system updatesProvide post-rollout support by tracking questions, identifying recurring issues, and coordinating follow-upsMonitor feedback and usage to identify improvement opportunitiesWhat you need in order to be successfulEssentialProven experience in an analyst or business-facing role (e.g., Business Analyst, HR Analyst, Reporting Analyst)Strong analytical skills (trend analysis, root-cause analysis, translating data into recommendations)Experience working with business processes and supporting improvements (as-is / to-be methodologies is a plus)Familiarity with HR processes across the employee lifecycle (hire-to-retire)Experience or strong familiarity with SAP SuccessFactorsStrong communication and stakeholder management skills in a multi-country environmentAbility to translate business needs into structured outputs (reporting,

Requirements

, documentation)Strong documentation skills and attention to detailFluent English (written and spoken)PreferredExperience supporting HR system implementations or process improvementsExposure to working with HR and IT teams in a project or operational settingUnderstanding of data validation, governance, and reporting best practicesExposure to operational systems and KPIs in BPO/contact center environmentsTechnical skills• Strong proficiency in Microsoft Excel and Microsoft Office tools• Experience with business intelligence or reporting tools (e.g., Power BI or equivalent)Originally posted on Himalayas