Customer Support Specialist

We are seeking a dedicated Customer Support Agent to join our team. In this role, you will be responsible for resolving clients' queries professionally and providing exceptional support through various channels, including chats, emails, and phone calls. Your mission is to enhance our service coverage for English-speaking clients, ensuring they receive timely and effective assistance.ResponsibilitiesEfficiently responds and communicates with clients to understand and service their needs via liveEffectively analyses customer data to make appropriate recommendations and problem resolutionsResolve product or service concerns by clarifying the customer's problem; determining the cause; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolutionDemonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat businessBuilds rapport with clients and effectively diffuses conflict and oppositionContributes to team effort by accomplishing related results as neededCommitted to meeting quality standards in processing customer adjustments

Requirements

Proficiency speaking and writing in EnglishComputer literacyAble to identify ways of solving the problem and present the solution in a verbal and written mannerStrong interpersonal skillsHigh level of professionalismAttention to detail and punctualityOwn a laptop (Windows with a minimum of 16Gb RAM Memory or Apple Mac 2015 model onwards.)Stable internet connectionWe offer10 paid sick leave shifts per year160 paid vacation hours per yearMedical insurance after the probation periodCompensation for professional education, language learningCompensation for a sports subscription or sports equipmentOriginally posted on Himalayas