Customer Service Apprentice

Supporting patients face to face on the front reception desk and over the telephone Welcoming patients and visitors, in person in a friendly and helpful manner Signposting patients to the right clinician or service Provide administrative support Entering information into patients records by computer Ensuring correspondence, reports and results are filed promptly, to maintain a thorough knowledge of all Practice procedures and policies Participate fully as a team member and attend all mandatory staff training Taking responsibility for maintaining own personal development Maintaining a high level of confidence and confidentiality when dealing with patients’ information and data in line with the practices confidentiality policies