Air Freight Import & Export Co-ordinator Apprentice

Freight Forwarding Customer Services Apprentice is to assist our customers' booking process and is intended to support and expand our growing business. Learning to apply a range of skills in order to provide an excellent service to customers, including answering and responding to emails, data entry and assisting with general administrative duties: This role is an ongoing learning role within a busy Freight Forwarding company, with opportunities to progress Assisting the general administration of the customer booking process Data entry of work in NetFreight (Operational System) Development of Knowledge of Air, Sea and Road Freight markets and procedures Airline bookings, preparation of export documentation Liaising with transport Department to book collections, deliveries, airport transfers etc. Support the business in maintaining a positive and enjoyable working experience, aligned with our culture and values Working openly and collaboratively in a small operational team, good communication skills, attention to detail, and the ability to prioritise and organise your workload are essential A major aspect of the role will require communication with customers directly, so a positive attitude and friendly professional demeanour are also critical