Process Assistant

About the Company Is it possible to transform the world? With Sicoob, Brazil's Credit Cooperative System, this change is daily, real and has an explanation: cooperativism! After all, no one changes the world alone, and here we are more than 10 million members.

We are a financial cooperative that offers everything a bank has with better conditions and more than 4,600 service points distributed throughout Brazil.Purpose and Vision Purpose: Connect people to promote financial justice and prosperity.Vision: Provide the best financial experience to members.Here we promote diversity, equity, inclusion and value differences. Therefore, our vacancies are open to all people, regardless of gender, sexual orientation, beliefs, race/ethnicity, physical and mental conditions or age. Opening hours: Monday to Friday, from 9am to 6pm with 1 hour lunchHiring: Tenured - CLT labor codeLevel: ProfessionalDescription and ResponsibilitiesThe Business Process Solutions and Support area's mission is to offer support and maintenance to the Business Productivity Analysis System (APN), in addition to establishing its operating rules.

It is responsible for the continuous development of the Business Management System and for monitoring regulatory publications from the Central Bank of Brazil (BCB) and the Brazilian Federal Revenue Service (RFB), with a focus on the correct parameterization of the systems and the communication of these updates to the cooperatives. Also carry out studies and research on regulations, accounting definitions, consultancy, training, support and call handling according to SLA. ActivitiesSupport the mapping, documentation and updating of operational flows and procedures, contributing to the standardization and continuous improvement of processes; Assist in monitoring performance indicators (KPIs) and service levels (SLAs), supporting the analysis of results and the identification of opportunities for improvement; Assist in the preparation and review of manuals, management reports, presentations and other documents related to the area's processes; Carry out controls and records associated with quality management and process compliance, ensuring the integrity of information; Support the execution of internal audits and monitor the implementation of action plans resulting from notes and opportunities identified; Contribute to the proposition and implementation of process improvements, aiming to increase efficiency, quality and risk mitigation; Organize, control and keep documentation related to the Quality Management System and processes under the responsibility of the area up to date; Provide support to the areas served by the Shared Services Center (CSC), promoting the application of best practices and compliance with established procedures; Participate in initiatives aimed at standardization, governance and continuous improvement of organizational processes.

Requirements

Mandatory

Requirements

Complete higher education in Administration, Engineering, Economics or related areas; Knowledge in modeling and process management using BPMN; Experience in quality management, continuous improvement or corporate processes; Knowledge of internal audits, controls and indicator management Intermediate knowledge of the Office Package, with an emphasis on Excel and PowerPoint; Good writing and preparation skills for technical documents; Ability to analyze data and monitor indicators. Familiarity with Lean, PDCA or similar methodologies.

Benefits

: Childcare/Nanny Allowance, Scholarship for Undergraduate and Postgraduate Studies, Christmas Basket, Day off - end of year, Extended maternity leave, Extended paternity leave, Profit Sharing (annual), Health Plan, Dental Plan, Multi-sponsored Private Pension, Soft and Hard Skills Development Program, Internal Mobility Program - Match Internal Opportunities, Viver Bem Program, Life Insurance, Sicoob Corporate University, Food vouchers, Meal vouchers, Transport vouchers (optional), Wellhub This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.