IT Service Delivery Manager
Grey Street, Newcastle Upon Tyne, North East · NE1 5BS
Negotiable
About this role
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Salary: £45,000 - 45,000 per year
Requirements
: You must be fully eligible to work in the UK.You need to be able to travel into the office 3 days per week.Strong experience with Service Delivery and knowledge management systems.Experience within a similar role.Familiarity with ITIL principles and service management frameworks.Analytical mindset.Excellent communication and documentation skills.Proven ability to lead training and drive process improvements. Responsibilities: Monitor and improve the quality of IT ticketing processes.Develop and maintain a centralized knowledge base.Identify and implement process improvements across service workflows.Deliver training and support to IT teams on best practices.Analyze performance metrics and drive service enhancements.Collaborate with cross-functional teams to resolve recurring issues. Technologies: SupportITIL More: We are a leading organization seeking a Service Delivery Manager to join our operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources.
This is a key role for someone passionate about continuous improvement, service excellence, and knowledge sharing. If you are a proactive and detail-oriented professional looking to make a real impact in service delivery, we would love to hear from you. last updated 27 week of 2026
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