Customer Service Apprentice (36408)

A normal day would include: Taking incoming and making outgoing calls Making bookings for customers Dealing with customer queries General Office duties Preparing necessary paperwork Updating the system with accurate notes Meeting and greeting customers on the day Ensuring customer contact details are captured Providing customer updates Follow-up activity to ensure an excellent customer experience Being a team player and displaying a positive attitude towards team members and customers How you will be supported. Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role. From an employer's perspective, you will be assigned a mentor who will train and coach you through the Customer Service Role.

Starting with the basics of customer booking and appointments, learning the computer systems, progressing to job shadowing with customers face to face with the end goal of giving you the opportunity to progress onto a Business Administration Apprenticeship level 3. What will happen next? New applicants to The Growth Company who meet any basic entry

Requirements

for the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out: More about this vacancy and any others you are suitable for Any training you need to complete What the next steps will be How you could get there If you are catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.