About this role
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Your daily area of responsibility: For this role, we are looking for a person who combines application support with active QA in software development. The role consists of 50% support and 50% QA: You support users, business customers and internal stakeholders with questions and problems related to our web and mobile applications. At the same time, you check features, bug fixes and tickets implemented in the development process, test acceptance criteria and help to convert real error patterns from operation into better test coverage, more stable releases and a better user experience.
You are the central point of contact for support and quality questions regarding our web and mobile applications. You record tickets in Jira Service Management, qualify them in a structured manner and process them independently in Application Support. You analyze malfunctions, reproduce errors and document reproduction steps, expected and actual behavior as well as relevant technical notes.
You differentiate between operating errors, configuration problems, data problems, bugs, incidents and change requests and prepare cases so that development, business analysis or specialist teams can continue working efficiently. You take on active QA tasks in the software development process: You check implemented features and tickets, test acceptance criteria, carry out bug fix retests and give qualified feedback before release. You support smoke tests, regression tests, UAT and test case creation, especially with error images from real support cases.
You help convert recurring problems into concrete test cases, checklists or regression tests. You document incidents, solutions, workarounds and known error patterns and thus contribute to the knowledge database. You work closely with development, QA, business analysis, service management and specialist teams.
IoT-related topics and connected building systems can be part of the context. You don't have to have a deep command of it, but you should be willing to familiarize yourself with the interaction of software, interfaces and devices. Your skills: You're a particularly good fit for us if you come from software testing / QA, application support with a development background or from software development with a QA/support background.
Experience in software testing / QA, application support, technical support with a development focus or software development with an interest in QA and support. You have an understanding of how software is tested, checked and approved during the development process. You have the ability to isolate errors in a structured manner, reproduce them and document them in a comprehensible manner.
You have experience or interest in manual testing, acceptance criteria, test cases, bug fix retests, smoke tests, regression tests or UAT. You have a basic technical understanding in one or more areas: web technologies, APIs, mobile apps, logs, monitoring or basic network connections. You are distinguished by your ability to confidently handle ticket systems, ideally Jira Service Management.
You have a structured, responsible and sustainable way of working. A llar and binding communication in German and English with users, business customers and technical teams is a matter of course for you. Nice to have: Experience in the SaaS, web app or mobile app environment Basic knowledge of API testing, e.g.
B. with Postman Experience with knowledge databases, runbooks or support documentation First points of contact with IoT-related systems, networked devices or building technology Our values, your mindset: **Team First:**One team, one goal - together we are strong. We grow through mutual support. Customer Success Is Our DNA: Identify, question and pursue your customer’s goals.
Celebrate success together. Never Stop Reinventing: Be open to new things and embrace change courageously. Question processes, provide solutions and new ideas.
Be Yourself And Make Goals Work: Be yourself. Achieve great things! Your
Benefits
with us: Remote work: home office or office? You decide what suits your everyday life best! We offer you the flexibility to choose your place of work and ensure that we meet regularly in the office - for exchange, ideas and team spirit.
Workation: Working environment with a holiday feeling - enjoy the perfect symbiosis of productive work and a relaxed atmosphere in Europe. Wellbeing: Company health management - an annual health budget and a subsidized membership to the Urban Sports Club. Retirement provision: Attractive subsidy for company pension provision - secure your future with our support.
Hardware: State-of-the-art technology - so that we can remain innovative together. Discounts: Attractive offers - enjoy attractive discounts from over 1,500 providers in the areas of sports, mobility, fashion and travel and use our Edenred
Benefits
card for additional discounts. Knowledge Base: Targeted and On The Job - seize the opportunity for diverse, individual development and further training opportunities. Networking: Not without my team - look forward to regular team events.
Don't worry, we haven't forgotten the really important things - we also have free lemonade and the ever-popular fruit basket. Find Jobs in Germany on Arbeitnow
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