Customer Success Manager

Our startup PraxisConcierge brings fresh impetus to the healthcare system: With innovative solutions, we create noticeable relief in the everyday life of doctors' practices, MVZs and clinics. Our digital telephone assistance combines AI-supported dialogue with existing practice systems and sets a new standard in patient communication. With the tailwind of many enthusiastic customers, we are on course for expansion - and want to further accelerate our growth.

We have come a long way and still have a lot to do. That's why we need you: a real people-understander (m/f/d) who accompanies our customers from day one and ensures that they not only get along with PraxisConcierge, but are thrilled. You are the voice of our customers internally - and their reliable partner externally.

Tasks Your tasks You accompany new practices through onboarding - from the initial setup to the smooth go-live. You support your customers throughout their entire life cycle, build real relationships and become a trusted contact. You recognize early on where there are problems and proactively ensure that your customers get the most out of our solution.

You work closely with our support, development and sales team and bring the practices' perspective into the company. You contribute directly to customer satisfaction, loyalty and recommendations.

Qualifications

Your profile We are not looking for a glossy CV - we are looking for people with drive, attitude and a genuine interest in our customers: Experience in customer contact: You already have experience in customer success, key account management or a comparable role - You know how to build and maintain customer relationships and lead them to long-term success. Healthcare in your blood: You know everyday life in practices, medical centers or clinics - be it from administration, reception, practice organization or a comparable role. Communication talent: You listen, ask the right questions and explain even complex things in a way that makes them stick.

On the phone, by email or in video. Proactive doer mentality: You don't wait for the problem to escalate, but approach your customers. You think along, get involved and stick with it until things run smoothly.

Willingness to learn & growth mindset: You want to grow with us - professionally, personally, entrepreneurially. You are open to feedback, test new approaches and celebrate learnings as well as successes. Language & style: You communicate clearly, empathetically and at eye level - verbally and in writing.

Since we operate in the German healthcare market, we require a secure command of the German language.

Benefits

What we offer you Shape the future of patient care with us! We offer an attractive package of fixed and success-related

Benefits

for your work. You can expect an open, curious team with different skills and personalities - we all learn from each other. We are looking for motivated people who want to give full throttle and develop further. Find more English Speaking Jobs in Germany on Arbeitnow