Customer Service / Customer Support (m/f/d) - the good voice for our partners

About TREELAX Partner TREELAX Partner is the leading industry software for tree care companies in Germany. A complete ERP for the entire company. It's not by chance that we're called partners.

We look after our companies intensively and know each one individually. We work from home across Germany, and AI is in everything we do. Annoyed by the usual service culture in Germany?

Our partners love that we always have someone available who can really help. Fast, friendly, at eye level. You take care of that, day after day.

You are the reliable voice that leaves no question unanswered in everyday life. And because you have AI at your side, you can solve the tricky cases yourself instead of passing them on. What you do You are the first point of contact for our partners, by phone, chat and email, and ensure that no one feels left alone.

You don't just solve simple questions. With AI at your side, you can also get to grips with trickier issues and solve them yourself. If anything is really deeply technical, you document it clearly, pass it on to our development team and keep your partner up to date.

You recognize recurring questions and help to permanently eliminate them, for example with short instructions or a collection of frequently asked questions. What you earn €46,000 fixed salary on a full-time basis. Satisfaction bonus that clearly rewards good work.

If your partners are consistently satisfied, you will earn around €52,000 per year. With us, good service pays off. Full time preferred.

Part-time from 4 days per week is possible. From your home office throughout Germany. What you bring with you Real service thoughts.

For you, good service is a requirement, not a chore. Even with the tenth same question you remain really friendly. A good connection to practitioners and reliability.

Whatever you commit to, you do it cleanly. Technical understanding and joy in thinking your way into software. You use AI cleverly to help faster and more deeply.

Clear, friendly communication in very good German. An independent, structured way of working. You don't have to come from the green industry.

But you want to get to know her. Tree care has its own language and a surprisingly great community. Our partners will take you along if you show genuine curiosity.

Just one thing in advance: This is not a short stopover. It takes real training and time. When we are NOT compatible Be honest with yourself.

We're not a good fit if you... ...see good service as a chore instead of an entitlement. ... it's better to get rid of it quickly than to actually solve a question. ... you don't feel like thinking about software and working with AI. ...you lose your patience or friendliness on the third same question. ... you're looking for a comfortable gap filler for a year. How we work from home across Germany. Results not hours, no micromanagement.

AI takes care of your routine and makes you stronger. You help faster and deeper than traditional support ever could. We know every partner personally.

You are in the middle of real relationships, not anonymous tickets. Short routes, clear goals. You organize your working day yourself.

A small, well-coordinated team that lives quality, openness and trust. Leading trade fair in Augsburg Once a year the entire industry meets at the leading trade fair in Augsburg (end of April). We're starting there with a strong footing and we want everyone on the team to be there.

We assume that you are willing to travel there. This year we were at the start. Will you join us next time? ▶ Our aftermovie from Augsburg Find more English Speaking Jobs in Germany on Arbeitnow