Onboarding Manager (m/f/d) - you make partners successful

About TREELAX Partner TREELAX Partner is the leading industry software for tree care companies in Germany. A complete ERP that maps the entire company. It's not by chance that we're called partners.

We see ourselves as digitalization partners for our companies, provide them with intensive support and know each and every one of them. We work from home across Germany, and AI is in everything we do. Annoyed by the usual service culture in Germany?

Do you want to show how good service really works and go the extra mile? Our partners are tree care companies who often work with pieces of paper, Excel and gut feeling. For many, our software is the first real step into the digital world.

Some people are unsure at the first video conference. You pick up exactly these people, lead them and make them successful. And not just in the first few weeks.

You will remain their permanent contact person. You primarily look after small and medium-sized businesses, with up to 100 partners in the long term, and ensure that they feel in good hands at all times. What you do You take new partner companies into your hands.

You set up their system, train them and accompany them remotely via video until the changeover is easy. You remain their permanent contact person. You answer questions patiently and understandably and turn “complicated” into “oh, so simple”.

You accompany change. You get people to let go of old habits. You deal with different company cultures and take resistance to new things seriously instead of ignoring them.

You are a success manager and guide. The best system is of no use if no one uses it. You ensure that your partners really use it and become more successful as a result.

If a partner is doing really well, you can see where more is possible for them, such as a professional website or online marketing. You address it, always in terms of real added value and without sales pressure. We focus on our partner, not the other way around.

That also means: flexible working hours. Some arborists only have time in the morning before the construction site or in the evening afterwards. If you're willing to embrace it, you'll make the difference our partners love.

What you earn €60,000 fixed salary. Success bonus for partners who get off to a successful start and stay active thanks to you. Upsell commission when a partner gets more value from you.

Target salary around €70,000. From your home office throughout Germany. What you bring with you Real service thoughts.

For you, good service is a requirement, not a chore. You like to go the extra mile. Genuine interest in people and a good connection to practitioners.

You speak the language of doers. Sensitivity for change. You sense when someone is skeptical and pick them up instead of running over them.

Patience and brains. You explain complicated things simply and enjoy thinking your way into a broad system until you really understand it. Reliability.

Whatever you commit to, you do it cleanly. An independent, structured way of working, flexibility in terms of time and very good German. You don't have to come from the green industry.

But you want to get to know her. Tree care has its own language and a surprisingly great community. We even offer you a practical day with one of our local partners so that you know what you are talking about.

Previous experience is not a must. What is crucial is the willingness to get involved in new things, just like our partners have to get involved with the software. When we are NOT compatible Be honest with yourself.

We're not a good fit if you... ...see good service as a chore instead of an entitlement. ... you just want to set up systems, but don't feel like leading people and taking them with you. ... you quickly lose patience when faced with resistance or skepticism. ... need a rigid 9 a.m. to 5 p.m. routine and don't even agree to an early or late appointment. ... you are not prepared to get involved in a foreign industry with your own language. How we work from home across Germany. We measure you by results, not hours.

In concrete terms, this means: successfully launched partners, a high level of software usage, satisfied companies and sensible upsells. AI takes care of your routine so you have time for people. We know every partner personally.

No micromanagement. Clear goals, your path. Leading trade fair in Augsburg Once a year the entire industry meets at the leading trade fair in Augsburg (end of April).

We're starting there with a strong footing and we want everyone on the team to be there. We assume that you are willing to travel there. This year we were at the start.

Will you join us next time? ▶ Our aftermovie from Augsburg Find Jobs in Germany on Arbeitnow