Sr Operations Systems Analyst

The Sr Operations Systems Analyst enables, optimizes, and sustains business systems, tools, workflows, and reporting solutions that support operational performance and organizational objectives. This operations-based role leverages expertise in business processes, system administration, and operational enablement when acting as a liaison between business stakeholders and technical teams to translate operational needs into functional and technical solutions. The incumbent is also responsible for maintaining existing applications, troubleshooting system issues, supporting enhancements, and driving continuous improvement initiatives across operational platforms and processes.Job DescriptionDuties and Responsibilities:Elicit, document, and analyze business and functional

Requirements

for operational workflows, system enhancements, and process improvementsConfigure, maintain, and support operational systems, applications, and workflow toolsTranslate business

Requirements

into technical specifications and functional system configurationsPartner with operational stakeholders to identify automation opportunities and streamline manual processesTroubleshoot system issues, perform root cause analysis, and implement sustainable solutionsSupport testing activities including test scenario creation, user acceptance testing, and validation of system enhancementsCreate and maintain process documentation, system documentation, training materials, and standard operating proceduresMonitor application performance and recommend enhancements to improve usability, scalability, and operational effectivenessSupport data management, reporting, and dashboard development to provide operational insights and metricsManage ongoing operational support requests and prioritize enhancements within established timelinesEnsure solutions align with organizational governance, security, and compliance standardsAct as a subject matter expert for operational systems and business process workflowsPerform additional duties as assignedMinimum

Qualifications

:High school diploma or GED from an accredited institutionExperience administering, supporting, or optimizing business applications, operational systems, collaboration platforms, or workflow management solutionsHands-on experience configuring and supporting Microsoft SharePoint Online environmentsExperience configuring or supporting Microsoft Power Platform solutions including Power Apps and Power AutomateExperience developing reports, dashboards, data analyses, or performance metrics to support operational decision-makingExperience gathering and documenting business and technical

Requirements

Preferred

Qualifications

:Bachelor’s degree in Business, Information Systems, Operations, or related field, or equivalent work experienceExperience supporting operational systems within healthcare, managed care, insurance, customer service, contact center, clinical operations, or related environmentsAbility to communicate effectively with both technical and non-technical stakeholdersStrong organizational skills with the ability to manage multiple priorities simultaneouslyCompliance & Regulatory Responsibilities: See AboveLicense/Certification: N/AWE ARE AN EQUAL OPPORTUNITY EMPLOYER. HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis.

HF Management Services, LL

Cshallnotdiscriminateagainstanydisabledemployeeorapplicantinregard to any position for which the employee or applicant is otherwise qualified. If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to c***s@***.org or calling 21*** *** 798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying.

Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC.Know Your RightsAll hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about.

If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.Hiring Range*:Greater New York City Area (NY, NJ, CT residents): $83,100 - $120,360All Other Locations (within approved locations): $73,400 - $109,225As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.In addition to your salary, Healthfirst offers employees a full range of

Benefits

such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all

Benefits

are subject to eligibility

Requirements

). Healthfirst believes in providing a competitive compensation and

Benefits

package wherever its employees work and live.*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.Originally posted on Himalayas