About this role
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BlueCommunity is a B2B SaaS and service company for the German pharmacy market. We digitize pharmacies' customer communication via WhatsApp, smartphone sites and other services and combine modern tools with personal support. To expand our operational team, we are looking for a structured, technically savvy person who will take independent responsibility for our customer projects and gradually take over the entire agency-related implementation for us.
Tasks Overall responsibility for the operational support and technical fulfillment of all customer projects (Blue Digital) Independent implementation of technical onboardings via video call - setting up WhatsApp-based SuperChat accounts including meta-verification Setting up, controlling and optimizing the WhatsApp/SuperChat setups (accounts, verification, WABA) Responsibility for sending WhatsApp newsletters including scheduling, recipient lists and error handling Viewing, quality control and maintenance of the smartphone pages before going live and in the event of changes Central technical contact for customers via WhatsApp groups and by email, independent processing and solving of incoming inquiries and problems Checking marketing materials for spelling and compliance with design specifications Smaller tasks in the Blue Hub (including coupon display) Coordination, prioritization and tracking of all tasks, timelines and deadlines in ClickUp including clean documentation of appointments and agreements Proactive customer communication in the event of queries, delays or missing information Implementation and coordination of special projects (e.g. OnePage websites, domains, workspace) Coordination with internal employees and control of the operational implementation Handover of technical special cases to the management with the aim of continuously reducing escalations Participation in process documentation, standardization and quality assurance Perspective: Instruction and training of further operational employees
Qualifications
Technical affinity and confident use of SaaS tools (SuperChat, ClickUp, Meta Business Suite), previous knowledge optional High level of responsibility (ownership), the aim is to take over the tasks completely independently assigned areas Strong love of structure and order Calm, confident communication High awareness of quality and accuracy High reliability and commitment Good learning and process skills Proactive way of working Strong customer orientation Native German spoken and written
Benefits
Permanent full-time position (40 hours/week) Collaboration with a young and motivated team Structured induction with a defined learning phase Fair fixed remuneration plus performance-related bonuses with clear, achievable criteria Transparent step model, in which your remuneration increases with increasing independence Modern tool landscape (SuperChat, ClickUp, Meta Business) Short decision-making processes, a lot of personal responsibility and creative freedom We look forward to your application! Find more English Speaking Jobs in Germany on Arbeitnow
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