Remote Access and Training Specialist

Access and Training SpecialistSummary of Position:The Access and Training Specialist is responsible for ensuring all team members have the access, training, and readiness required to perform work efficiently and accurately. This role directly supports production by removing access barriers, delivering hands-on training, and enabling a fully assignable workforce.Duties & Responsibilities:Own the end-to-end access lifecycle, including request submission, tracking, and escalationMonitor access gaps and proactively resolve issues before they impact productivityPartner with leadership to ensure all team members have appropriate system and site accessConduct training for site-specific workflowsConduct training on ROIS, VRM, data entry processes, and new systems and process updatesLead onboarding training for new hiresProvide real-time coaching and support until associates are production-readyEnsure associates meet both

Requirements

before assignmentMaintain and track access to systems/sites, required trainings, and the training/access matrix for the associate and clientProvide leadership with a “ready-to-assign” workforce viewPartner with managers to determine associate readiness and capacityIdentify opportunities to expand employee skillsets through cross-trainingBalance workforce capabilities across sites to reduce dependency risksRecommend associate access coverage across client accounts to build capacity and prevent service gapsAlign training priorities with workload demand and pending inventoryPerform other duties, as assigned, to ensure effective operation of the department and the CompanyLive by and promote Verisma Core ValuesMinimum

Qualifications

:High school diploma or GED equivalent required; some college coursework preferred5+ years of experience in healthcare operations, health information management, or medical records workflowsWorking knowledge of ROIS, VRM, and related data entry processesStrong technical aptitude with the ability to navigate multiple systems and workflowsDemonstrated ability to train, coach, and support associates; supervisory experience preferredStrong problem-solving, organizational, and time management skillsAbility to manage multiple priorities in a fast-paced environmentOriginally posted on Himalayas