Trust & Safety Specialist

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes - from urban hubs to rural communities - Roadie provides seamless, scalable solutions that meet a variety of delivery needs.With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com.Our Trust & Safety team members work together to provide tactical operations to tackle issues that introduce risk and jeopardize safety within the platform.

In this role you will use your keen eye for details and excellent problem solving skills to identify and prevent misuse of the platform, and take pride in knowing that you are upholding the Roadie brand by ensuring trust and safety for our users.What You’ll DoIdentify, thoroughly investigate, and resolve risk-related issues on the Roadie platform Leverage data to identify patterns and trends in escalated incidents Identify procedural gaps to develop efficiency and effectiveness within the team Manage critical and high-risk situations appropriately and with a sense of urgency Adjudicate user background screenings while adhering to geographic compliance & regulationsAdhere to legal and risk-related policies and procedures Partner with law enforcement as needed when managing ongoing investigationsInvestigate, audit, and decision on sender Gig related claims Research industry standards and best practices to improve internal processesReduce company losses by assessing internal and external liabilitiesPartner with the Legal team to conduct investigative research and support external user communicationsWhat You BringAt least 2+ years of experience in a trust & safety or risk related roleExceptional verbal and written communication skills, with an ability to empathize and establish trust Knack for problem solving using investigative and analytical skillsProficiency in Salesforce or other CRM systemsDemonstrated ability to execute consistently with high attention to detail, accuracy, and adherence to detailed and complex procedural

Requirements

Thrive in a fast-paced and agile environment, and navigate ambiguity with easeWhy Roadie? Competitive compensation packages 100% covered health insurance premiums for yourself401k with company matchTuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!) Flexible work schedule with unlimited PTO Monthly 3-day weekendsMonthly WFH stipend Paid sabbatical leave- tenured team members are given time to rest, relax, and exploreThe technology you need to get the job doneThis role is not eligible for visa sponsorship. Applicants must be authorized to work for any employer in the U.S.

Originally posted on Himalayas