(Junior) Customer Success Manager:in (m/w/d)

mika makes accounting easy for small and medium-sized companies: AI takes over the hard work, our team ensures that everything is correct in the end. We are growing quickly and now serve several hundred customers, which is exactly why we are looking for reinforcements in Customer Success. With us, you are not the third level in the support call center, but rather the voice that our customers hear from day one.

You work closely with a small, honest team and have a real influence on how mika develops. You are the first point of contact for our customers and ensure that no one feels left alone. You accompany new customers through onboarding until the first aha moment - and over time you take over your own permanent customer base.

You also have a good eye for what could work better in our processes and work to implement it. Tasks Your tasks Accompany new customers through onboarding, from initial setup to safe use of the platform First point of contact for questions, feedback and smaller topics, via chat, email or call Ensure that the pipeline runs smoothly and customers always know what the next step is Recognize patterns: Where do customers repeatedly get stuck? What’s missing from the onboarding flow?

What can be automated? Responsible for your own project such as: B. expanding the knowledge base, optimizing onboarding or testing new workflows Carrying the customer voice directly into the team, interface towards accounting, product and founder

Qualifications

What you bring with you Initial experience in customer contact, whether CS, support, account management or a work-study job with customer sensitivity A basic understanding of accounting or tax topics, a business administration background or commercial training are completely sufficient; We'll teach you the rest Clear, empathetic communication (written and oral), in German and English (fluent, approx. B2) Structured thinking: You don't just see the individual problem, but the process behind it A hands-on and solution mentality: You prefer to come with an idea rather than a problem and simply tackle things Desire to help shape a fast-growing startup and contribute your own ideas

Benefits

100% remote in Germany/Austria, where you work, is us no matter (Berlin for team events is a nice-to-have, not a must) Flexible working hours, no rigid 9-to-5, but trust and personal responsibility Real development perspective: We grow quickly whoever proves themselves grows with us A small, friendly team in which we have each other's backs A product that solves a real problem and the chance to actively shape it Sound like you? Then we look forward to receiving your application! A meaningful CV is enough, you don't need a long cover letter.

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