Business Admin/Customer Care Apprentice

Main Responsibilities and Tasks: To Act in a Professional Manner at ALL Times To develop the ability to handle various tasks simultaneously and adapt to changing priorities and urgencies Customer Care: Processing sales orders onto the company's ERP system Sales order checking and validation Answering phones and managing incoming emails, responding directly or directing appropriately Keeping customers updated throughout the full order cycle Supporting the coordination and response to customer queries and concerns Actioning responses in a prompt and professional manner Providing general administrative support and front of house duties as required Commercial/Buying Exposure: Assisting with processing purchase orders within the ERP system Supporting the tracking of outstanding purchase orders and deliveries Liaising with suppliers regarding order acknowledgements and updates Supporting the maintenance of supplier information within the ERP system Planning Exposure: Providing support for the Commercial Manager where required Assisting with basic planning and order tracking activities Supporting communication between departments to ensure customer

Requirements

are met General Responsibilities: Documenting processes and supporting updates to standard operating procedures Achieving tasks within set timeframes to meet departmental targets Supporting continuous improvement within the department Carrying out any other reasonable tasks as requested by the Commercial Manager or Commercial Director Observing Health & Safety and manual handling regulations Ensuring all company directives, policies and procedures are adhered to Maintaining 5S and general housekeeping standards Adhering to the practices detailed in the employee handbook