Customer Service Practitioner Apprentice

Greet patients and customers politely at the counter and on the phone Receive and process prescriptions (NHS and private) Label, assemble, and check medicines under the pharmacist’s supervision Manage stock: ordering, unpacking deliveries, and checking expiry dates Maintain accurate patient and prescription Records Handle cash, card payments, and NHS exemption checks Deliver excellent customer service to patients and visitors within the pharmacy Support customers with general enquiries both in person and over the phone Assist with stock control, replenishment, and checking deliveries Maintain a clean, organised, and professional working environment Support the team with administrative and day-to-day pharmacy duties Develop communication and teamwork skills while working in a healthcare setting Follow company procedures, health and safety, and confidentiality guidelines Build confidence in dealing with customers and handling sensitive information professionally