About this role
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As a Business Systems Analyst specializing in Salesforce CRM and Experience Cloud, you will play a critical role in optimizing our organization’s digital customer experience and CRM operations. You’ll collaborate with cross-functional teams to analyze
Requirements
, drive enhancements for CRM and experience clouds to ensure seamless integration with CRM systems to support business growth and customer satisfaction. This role is pivotal in enabling data-driven decision-making, supporting omnichannel strategies, and delivering innovative solutions that enhance both internal processes and external customer engagement.
Key Responsibilities
- Serve as a liaison between business teams and technical teams to support day-to-day CRM operations - Gather, analyze, and document business
Requirements
; translate them into technical specifications and user stories - Partner closely with development teams to implement enhancements and support ongoing Salesforce functionality - Support and optimize Salesforce CRM and Experience Cloud (customer-facing applications), including a new customer portal initiative - Drive continuous improvement of existing processes, workflows, and system capabilities - Manage multiple functional areas within Salesforce, working alongside other analysts who own different components (e.g., core Salesforce vs. other platforms) - Facilitate conversations with stakeholders, ask probing questions, and dive deep into system and process challenges - Ensure alignment between business processes and how systems are configured and utilized Required
Qualifications
- 5-7 years of experience with Salesforce (CRM and/or Experience Cloud) and a strong understanding of how the platform works - Proven ability to support and enhance business applications in a cross-functional environment - Experience working with system integrations - Strong analytical and problem-solving skills with the ability to dig in, ask questions, and uncover root causes - Ability to bridge the gap between business and technical teams - Excellent communication skills with the ability to manage stakeholder conversations effectively Core Competencies - Ability to understand and document business processes and translate them into technical solutions - Skilled in writing and managing user stories and
Requirements
- Comfortable working in a fast-paced environment with multiple system components and stakeholders - Strong collaboration skills, especially with development teams - Ability to connect business needs to system design and architecture Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/business-systems-analyst-fortive
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