IT Service Desk Lead - Barrow-In-Furness

Salary: £35,000 - 35,000 per year

Requirements

: Experience in IT support/customer service roles, ideally in an IT environmentStrong knowledge of Microsoft software (Windows, Outlook, Office)Experience with desktop/laptop hardware, printers, peripherals, and general networking conceptsBasic understanding of IT security concepts (anti-virus, firewalls, patching) is desirableKnowledge of Microsoft Cloud technologies such as Azure and MS SQL is desirable but not essentialExcellent customer service, communication, and prioritisation skillsSelf-motivated, solution-focused, and attention to detailFull driving license and willingness to travel occasionally to branch locations Responsibilities: Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targetsPlan and provide deskside support for Head Office and branch usersServe as the first point of contact for technical assistance via phone or emailTroubleshoot, diagnose, and resolve hardware and software issues efficientlyEscalate unresolved issues to the next level of support and follow up to ensure resolutionMaintain technical documentation and produce management information to track performanceContribute to the identification and mitigation of IT risks and compliance with policies, procedures, and regulatory

Requirements

Technologies: AzureCloudHardwareSupportNetworkSQLSecurityWindowsDevOps More: We are Technology & Risk Recruitment (TRR), supporting our client in the search for an experienced IT Service Desk Lead based in Barrow In Furness, Cumbria. This role offers a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network. Our company values the development of IT leadership skills and focuses on making a real impact within a dynamic IT team.

Salary for this position is £35,000 PA, with additional

Benefits

. last updated 28 week of 2026