Technology Support Analyst

Salary: £42,000 - 45,000 per year

Requirements

: Effective communicator with excellent analytical skillsStrong data analysis and problem-solving abilitiesPrevious experience in a Service Desk environmentProficiency in Microsoft Windows, Office, and Server technologiesBackground knowledge in computer operationsITIL Foundation Level qualification (desirable)Recognised IT qualification, e.g. Microsoft or Cisco (desirable)Current valid Driving Licence and access to a roadworthy vehicle insured for business purposes Responsibilities: Deliver a high-quality ICT user experienceInteract directly with users via the Service DeskEnsure effective and efficient operation of the ICT Service Desk using ITIL Best PracticesEnsure Bields technology investments adhere to the ICT StrategyFollow best practices to provide acceptable returns on investmentTravel to other Bield locations across Scotland as necessary Technologies: CiscoICTSupportITILWindows More: At Bield, we are one of the largest providers of housing and support services to older people in Scotland. We value kindness and offer a unique opportunity to positively impact the lives of individuals, helping them live their best lives surrounded by supportive communities.

The role of Technology Support Analyst is based in Edinburgh, offering a competitive salary, enhanced pension scheme, generous holiday entitlement, flexible working opportunities, and access to various learning and development activities. We proudly hold a Disability Confident accreditation and are committed to supporting all applicants throughout the recruitment process. last updated 28 week of 2026