Senior Service Designer

Salary: £55,000 - 55,000 per year

Requirements

: Professional knowledge and experience in user-centered design methodologiesAbility to partner with clients to build and grow UCD capabilitiesExperience navigating complexities within public services or regulated industriesExpertise in identifying opportunities for service innovation and inclusive designSkills in leading and testing prototypes, including participant recruitmentAbility to conduct service audits and recommend improvementsStrong storytelling skills to communicate strategic thinking to stakeholdersKnowledge in business models, operating models, and organizational structuresExperience mentoring and leading other designersFamiliarity with agency or consulting environmentsBackground in Central Government projects following GDS service standardsTechnical skills in mapping system complexities and articulating service propositionsAbility to translate ideas into high-fidelity designs based on data insightsExperience in co-design approaches to engage users and stakeholdersCapable of creating visual artifacts for communicating ideas and servicesKnowledge of testing end-to-end services and maintaining user-centered design Responsibilities: Support the Lead Service Designer and Project Director in client project deliveryAssist delivery colleagues in swiftly addressing project issuesCommunicate the value of service design and user-centered approaches confidentlySupport business development activities, including pitch presentationsAdapt to constructive feedback and manage difficult conversations effectivelyActively contribute to Community of Practice activities, defining best practicesStay informed on industry trends and share knowledge with team membersLine manage other designers and address emerging issues promptlyAdapt design approaches to fit client organizational cultures and readiness for changeFoster collaboration and continuous improvement across teams at TPXimpactMaintain and update skills to stay current with the field of expertise Technologies: SupportUX UI Design More: At TPXimpact, were a purpose-driven organization dedicated to creating sustainable solutions for our clients. By combining our extensive experience in multiple sectors with expertise in human-centered design and technology, we provide better outcomes for individuals and organizations. Our team is composed of passionate professionals who value the impact of our work, as well as the collaborative spirit that defines our approach.

We offer a range of

Benefits

including 30 days of holiday, a health cash plan, and personal learning budgets. We also support a hybrid work model, allowing our team to work from various locations across the country. last updated 28 week of 2026