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Salary: £30,000 - 70,000 per year
Requirements
: 3-5 years of IT Systems Team / 3rd Line Infrastructure Support experienceStrong troubleshooting, analytical and support skillsOrganized, efficient, and able to prioritize tasks / plan own timeStrong communication skills, both verbal and writtenAbility to think outside the box and provide creative ideas and solutionsTeam player driven by success, aiming for quality serviceExperience in a Call Centre environment or similar is advantageousSC clearance / SC clearance capable is a big advantageProficient in Windows Server 2016 configuration, administration, and supportExperience with hardware support including racking/unrackingKnowledge of Microsoft Azure Services and conditional accessFamiliarity with other cloud platforms is desirableExperience with Windows Domain Services, AD Services, DHCP, DNS, Sites & ServicesExperience with VMware and some Hyper-V; other hypervisors are desirableExperience with MECM and Tanium is desirableKnowledge of Anti-Malware solutions, e.g.
Falcon CS
Experience with system monitoring and centralized logging, e.g.
SolarWinds, Splunk, ControlUp
Familiarity with Windows Terminal Server / RDS is desirableBasic Linux administration is desirableKnowledge and experience of Role Based AccessMS Azure Associate/Expert certification is desirable Responsibilities: Participate in the maintenance, monitoring, implementation, and decommission of IT systems, including servers, storage, and hardwareProvide professional support and knowledge of Teleperformance systems to internal business units and clientsSubmit recommendations for system improvements, including security, to the IT management teamHelp maintain the optimal operational environment of the Teleperformance IT SystemsSupport and improve operational IT systems, implementing new solutions and decommissioning old onesProvide 2nd - 3rd Line support for IT systems, infrastructure, and Cloud technologiesAssist in designing new solutions based on operational
Requirements
Maintain documentation, keeping it up to dateAssist in the migration, consolidation, and/or decommission of legacy systemsSecure systems to Cyber Essentials, PCI DSS, and ISO27000 standards through audits, vulnerability scanning, and remediation Technologies: AzureCloudExcelHardwareHyper-VSupportLinuxSecuritySplunkVMwareWindowsVeeamWeb More: At Teleperformance, we are a worldwide leader in multichannel customer experience management. We excel in the call center services industry, delivering exceptional customer service and solutions for leading brands since 1978. Our team values initiative, continuous learning, and the drive to provide robust technical solutions that support our evolving business needs.
We are seeking a self-driven and proactive Systems Engineer (Level 2-3) who thrives in dynamic environments and is passionate about technology and problem-solving. The role is full-time, 37.5 hours per week, and may require occasional weekend and out-of-hours work to meet business needs. Join us in shaping the future of customer experience! last updated 28 week of 2026
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