Technical Support Agent

Salary: £30,000 - 60,000 per year

Requirements

: Excellent IT literacy and fast, accurate keyboard skillsStrong verbal and written communication skillsPrevious experience in a customer service or support-based roleConfident handling customer queries over the phoneHighly organised with strong time management and prioritisation skillsMotivated to learn new technologies and share knowledgeDetail-oriented with a strong work ethicA team player with a positive attitude and sense of humour Responsibilities: Provide remote technical support to customers via phone and remote access toolsDiagnose, troubleshoot, and resolve software and system issuesExplain technical issues and solutions clearly and professionally to customersAccurately log calls and document issues for team visibilityEscalate complex issues in line with internal proceduresWork closely with colleagues, supervisors, and management to resolve issuesTake part in ongoing training as systems and technologies evolveMaintain a professional and organised working environmentKeep technical knowledge up to date Technologies: SupportDebianLinuxMySQL More: We are a leading UK provider of specialist EPoS and technology solutions supporting the independent retail sector, based in Rutland. Our success is built on our people, and we pride ourselves on providing a supportive and collaborative working environment. The role of Technical Support Agent offers strong long-term career prospects, structured training, and a flexible working culture.

We value diversity and inclusion, welcoming applications from candidates of all backgrounds. Join us and develop your Technical Support skills within a stable, growing business that truly values its people. last updated 28 week of 2026