Care Advisor - Remote

Job Description:Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform - including

Benefits

navigation, care management, home care resources, health information management, and more - Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.Job Summary:CareLinx by Sharecare is seeking a compassionate, mission-driven Care Advisor to support our Veteran programs.

In this role, you will work directly with Veterans and their families to coordinate non-medical, in-home respite and supportive care services that allow Veterans to remain safely and comfortably in their homes.As a Care Advisor supporting Veterans Affairs programs, you will serve as a trusted liaison between Veterans, their caregivers, and VA clinical and administrative partners. You will guide Veterans and their families through the caregiver search, interview, and hire process, ensuring alignment with authorized care hours and program

Requirements

. Once a caregiver match is made, you will provide ongoing support to promote continuity of care, satisfaction, and successful outcomes.This role is ideal for individuals who feel called to serve those who have served. Military Veterans and family members are strongly encouraged to apply.

Your lived experience, understanding of military culture, and commitment to service are deeply valued in this position. Care Advisors play a critical role in upholding the integrity of VA-funded services through accurate documentation, clear communication, and adherence to program guidelines. You must be comfortable working in a fast-paced call center environment while delivering exceptional customer service with empathy, professionalism, and respect.Job Type: Full-Time, HourlyEssential Job Functions:Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment.Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfactionDocument accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR systemWork collaboratively and professionally with other team members and teams within CareLinxExhibit excellent verbal and written communication skills via phone, email, and textSpecific Skills/ Attributes:Effective time management skills and high attention to detailExcellent verbal and written communication skillsSuperior organization and multitasking capabilitiesGoal-driven, problem solverProfessional, confident, outgoing demeanorExperience working with Microsoft Office SuiteAbility to maintain strict confidentiality, and exercise good judgmentCare Advisors are expected to meet performance goals set forth per CareLinx guidelinesAdditional job duties may be assigned on an as-needed basis

Qualifications

:High school diploma or equivalent, requiredMilitary experience is a plus but not requiredSome college-level coursework, preferredAt least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment.Previous healthcare experience preferredSharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.Originally posted on Himalayas