About this role
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Salary: £30,000 - 30,000 per year
Requirements
: Bachelors degree in Information Technology, Computer Science, or related field preferred.Proven experience in IT support roles, with a strong understanding of both macOS and Windows operating systems.Familiarity with Salesforce, including basic administration tasks such as user management and configuration.Proficiency in Google Workspace (G Suite), including Gmail, Google Drive, Google Docs, etc.Excellent troubleshooting skills and the ability to diagnose and resolve technical issues promptly.Strong communication skills with the ability to convey technical information to non-technical users effectively.Ability to work independently and collaboratively in a fast-paced environment.Solid understanding of networking concepts, including TCP/IP, DNS, DHCP, etc.Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional, etc.) are a plus.Prior experience in a customer-facing role and a passion for delivering exceptional service. Responsibilities: Provide technical support and troubleshooting for hardware, software, and network-related issues for internal users.Install, configure, and maintain computer systems, peripherals, and software applications.Collaborate with the IT team to identify and implement solutions to improve efficiency and productivity.Assist in the administration and maintenance of Salesforce, including user management and basic configuration tasks.Manage user accounts and permissions within Google Workspace (formerly G Suite).Conduct training sessions for employees on software applications, IT best practices, and cybersecurity awareness.Document IT procedures, user guides, and troubleshooting steps to create a knowledge base for future reference.Stay updated on emerging technologies and industry trends to provide recommendations for continuous improvement.Coordinate with external vendors and service providers for hardware/software procurement and maintenance.Provide after-hours support as needed for critical issues or system upgrades. Technologies: HardwareSupportmacOSNetworkSalesforceTCP/IPWindowsCRM More: Based in our London office, we are seeking an experienced IT Support Specialist to join our team.
This is a first and second level support role where you will provide technical assistance to our internal users across multiple offices, including Mayfair, St. Johns Wood, and Knightsbridge. You will play a crucial part in maintaining and improving the quality of IT support we deliver.
We offer a dynamic work environment with a focus on continuous improvement and the opportunity to grow within your role. last updated 28 week of 2026
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