2nd Line Support Engineer

Salary: £30,000 - 30,000 per year

Requirements

: To succeed in this role, you will need a solid technical background, great communication skills, and the ability to manage your time effectively. Essential skills and experience include:Previous experience working in a Managed Service Provider (MSP), ideally for at least 2 yearsStrong knowledge of Windows client and server operating systemsHands-on experience with Microsoft 365 and ideally AzureGood understanding of both wired and wireless networking (LAN/WAN)Strong troubleshooting skills with the ability to remain calm under pressureExcellent communication skills with the ability to build relationships with clientsDesirable extras:Microsoft certifications (e.g., MCSA, Azure Fundamentals)Educated to A-Level or aboveFull UK driving license (essential)Ability to pass an enhanced DBS check Responsibilities: As a 2nd Line IT Support Technician, your day-to-day duties will include:Delivering 1st and 2nd line technical support to a wide variety of clientsInstalling, configuring, and testing new hardware, software, and network componentsDiagnosing and resolving issues across hardware, software, and networkingMonitoring system performance and carrying out preventative maintenanceSupporting printers, cabling, and peripheral equipmentUpdating and maintaining the helpdesk system with accurate fault logsLiaising with third-party suppliers and external contractors when requiredAssisting in client projects and IT upgrades where neededThis is a role where you will be given the autonomy to work methodically to resolve problems, along with the support of a collaborative technical team.

Technologies: AzureCloudHardwareSupportLAN

Microsoft 365NetworkWindowsOffice 365 More: We are looking for an experienced 2nd Line IT Support Technician to join our respected IT services provider based in Rochester. This is a full-time, office-based role with occasional travel to client sites across Kent and the South East. For this role, you must have a full driving license and previous experience of working for a Managed Service Provider (MSP).This position is ideal for someone with a background in MSP environments who is confident working under pressure and enjoys taking ownership of technical issues from start to finish.

You will be providing both remote and on-site support, ensuring clients receive the highest level of service.Salary for this role ranges from £28,000 to £32,000, depending on experience. Our working hours are Monday to Friday, 8:00 AM to 4:30 PM, and although we have an out-of-hours team, there may be occasions where you are required to provide emergency support outside of core hours to minimize client downtime.This is an excellent opportunity for an IT professional wanting to expand their technical expertise within a supportive and established MSP. You will gain exposure to a wide variety of technologies, from on-premise infrastructure to cloud solutions, while working directly with end-users across different industries.

If you are hard-working, enthusiastic, and committed to providing excellent IT support, this role offers both stability and the chance to further develop your career in a growing IT services business. If you are an experienced 2nd Line IT Support Technician based in Rochester with MSP experience and a full UK driving license, we would love to hear from you. Apply today and take the next step in your IT support career. last updated 28 week of 2026