About this role
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Salary: £40,000 - 70,000 per year
Requirements
: 3 years experience of delivering, maintaining, and supporting on-site/field-based in a complex factory production environmentHands-on support and delivery experience in the following technology areas:- Supporting onsite engineering teams and production teams- Supporting mobile devices- Supporting printing solutions/hardware- Supporting audio-visual equipment- Network cabling- VOIP telephony configuration and support- Broadband ordering process for farm sites3 years experience working in a technical environment delivering 2nd line support and management capability, including use of system management and monitoring toolsFully conversant with ITIL principles and a thorough working knowledge of incident, change, and problem management Responsibilities: Provide on-site 2nd line technical support and administration for Pilgrims four legacy business sectorsAct as an ambassador for the IT department, providing a professional and efficient service to colleaguesDeliver user education and guidance on technology to colleaguesServe as the point of contact for technical issues through incident resolutionParticipate and engage in projects and service improvementsIdentify, own, and implement proactive maintenance plans, including essential upgrades and software patchesMonitor and review service performance at a component level, producing reports with risk mitigation recommendationsLiaise with 3rd party vendors regarding technical build, support, and maintenanceMeet levels of service in line with published or agreed SLAsAdhere to all Pilgrims processes, including raising, reviewing, and approving change controlsIdentify, investigate, update, and resolve problem recordsMaintain the configuration management databaseEnsure active handover to support engagement ensuring that implemented technology is supportable and maintainableHandle tickets, updating, referral, and closure of ticketsCreate, develop, deploy, and resolve Business Change Request (BCR) ticketsIdentify and drive service and efficiency improvementsEnsure all supporting documentation is maintained in line with technology improvements and maintenance activitiesMaintain awareness of current developments, including production of associated product life-cycles and roadmapsBe available to work unsociable hours when required, which may include short durations away from home Technologies: HardwareSupportITILMobileNetwork More: We are Pilgrims Europe, a leading producer of some of the best-known brands in the UK and Ireland, including Fridge Raiders, Rollover, and Richmond. Our diverse range of products spans fresh pork, lamb, chicken, and premium ready meals. We employ around 20,000 passionate team members dedicated to producing the highest quality and most innovative food enjoyed by millions.
As part of our comprehensive
Benefits
package, we offer a competitive salary, excellent healthcare
Benefits
, generous holiday entitlement, pension contributions, and numerous opportunities for personal and professional development. This role is fully office-based in Anwick, United Kingdom. last updated 29 week of 2026
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