Online customer service (Customer Service) of the Smantry app, full remote, mini job

On average, 92kg of food is thrown away by each individual in the EU - every year! We are declaring war on this waste - by tracking food digitally and thereby reminding our users to consume it on time and reducing unnecessary purchases through an improved overview. In order for us to become even better, we are now looking for a customer service representative as a mini-job to strengthen our team.

Responsibilities Daily response to customer inquiries via chat, email and social media Support in problem solving and troubleshooting for users of the Smantry app Improvement, expansion and translation of the existing knowledge base of the app Support in problem solving and troubleshooting of the internal support tool Active communication with users to collect their feedback and suggestions for improvement

Qualifications

Very good communication skills in German and English, written and verbal Independent and structured way of working Willingness to familiarize yourself with the functionality of the Smantry app Flexibility and reliability in dealing with customer inquiries The possibility of working from home Advantageous: Experience in customer service or customer support

Benefits

With us, you focus on customer

Benefits

, not pointless meetings, rituals and coordination You can organize your working hours freely We use AI where possible, but not in communication with our users We look forward to your application in German! Find more English Speaking Jobs in Germany on Arbeitnow