Practice Administrator Apprentice

Provide general administrative support including filing, scanning, photocopying, and document management Maintain accurate and up-to-date patient records using clinical systems Process incoming and outgoing correspondence (letters, emails, NHS forms) Register new patients and update demographic information Manage referrals, ensuring they are processed in a timely and accurate manner Act as a point of contact for patients, carers, and external organisations Handle telephone and email enquiries in a professional and confidential manner Assist patients with appointment queries, online services, and general information Ensure a courteous and supportive approach to all patient interactions Support clinicians with administrative aspects of patient care (e.g. test results, referrals, recalls) Monitor and action tasks on the clinical system as directed Assist with coordination of clinics, appointments, and patient follow-ups Ensure compliance with GDPR, confidentiality, and NHS data protection standards Maintain accurate data entry and reporting

Requirements

Support audits and quality improvement processes where required Follow practice policies, procedures, and health & safety guidelines Assist with workload distribution and daily practice operations Liaise with hospitals, community services, and other NHS teams Support the management team with ad hoc administrative tasks Contribute to improving processes and patient experience