Software Developer Apprentice

Design, create and implement new features to be used within the system Monitor incoming errors and ensure these are investigated and resolved within the agreed customer Service Level Agreement (SLA) Carry out thorough testing to ensure a Right First Time result is achieved Monitor and manage error logs, backups & any red box errors that are received into the support folder Work to tight deadlines to complete incoming work, prioritising workload on a day-to-day basis Ensure work is carried out in a methodical and tidy approach to ensure that targets are not only achieved but exceeded achieving a “Right First Time” result Comply at all times with the Health and Safety regulations and safe working practices in accordance with current legislation and as details are outlined in the company Health & Safety Policy and Procedures Work to comply with our ISO 9001 standards Communicate in an effective manner with all customers to ensure that they are kept informed of updates/progress Take incoming calls and deal with customer queries on a daily basis when required Understand and manage customer queries. Implement resolutions to these or ensure the responsible party is made aware of

Requirements

Support the on-site team at go-live implementation. Ensure any issues are dealt with in a timely manner Ensure that the Development Team Leader is kept informed of progress at all times Take part in the Sprint cycle to focus on development deadlines and report when they will not be met Work closely with all members of the team & provide assistance where needed Skills Required: You will need to be able to demonstrate both written and verbal communication skills Understanding of Database Structures Some development experience in any language would be an advantage General IT skills and problem-solving ability Work accurately and at a detailed level Demonstrate a willingness to learn and a cheerful, hardworking and have a flexible approach to work Candidates must have a GCSE in Maths