Senior Customer Service Manager

Job Description Summary All resources and logistics required to perform service and maintenance on customer site/property. These activities help maintain, repair and refurbish sold or existing products. Includes all types of maintenance services (preventive and repair), maintenance facility management and field engineering.

Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operational policy objectives. Moderate autonomy exists within the role.

A high level of operational judgment is required to achieve desired results. Job Description Roles and Responsibilities - Act as a single point of contact for the customer to resolve concerns in a timely and satisfactory manner regarding a variety of support services provided for the assigned region, product or coverage area. - Have responsibility for knowledge of assigned region, coverage area or product lines and associated configuration installations and provide the most direct access to all appropriate internal functions to support the customer. • Are responsible for establishing and maintaining contacts to provide ongoing technical and business support to assigned customers in specific geographic regions or coverage areas. - Requires expertise within the function. Influences strategy development for area of ​​responsibility, including control of resources, and influences policy formulation. - Evaluates simple internal and external business challenges and recommends best practices to improve products, processes or services.

Stays informed on industry trends that can inform work. - Uses a high degree of judgment to make decisions and solve complex tasks or problems in operations, product management, manufacturing, technology or engineering. Has the ability to assess the quality of information provided and ask relevant questions to stakeholders. Able to offer new solutions to problems that fall outside established parameters and able to create and make recommendations.

Uses multiple internal and some external sources outside of own function to make a decision. - Can lead functional teams or projects with minimal resource

Requirements

, risk and/or moderate complexity. Communicates difficult concepts and can influence others' options on specific topics. Can guide others to take a different point of view. Basic

Qualifications

• This role requires extensive experience. The level of knowledge is comparable to a bachelor's degree from an accredited university or college. Desired Qualities - Very good oral and written communication skills. Strong social skills and leadership qualities. Demonstrated ability to analyze and solve problems. Demonstrated ability to manage programs/projects. Ability to document, plan, market and execute programs. Documented project management skills.Note:To comply with U.S. immigration and other legal

Requirements

, the minimum number of years of experience required to work in the U.S. must be specified.For roles outside the U.S., JDs should focus on the level of substantive experience required for the role to ensure compliance with applicable law, and a minimum number of years should NOT be used.This job description is intended to provide a general guide to the role.However, it is not intended to represent modify or otherwise restrict/expand the duties required of each employee in accordance with the relevant employment contract and/or in accordance with any other agreement between an employee and his or her superior. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No #LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.

Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on July 15, 2026. Available

Benefits

include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement

Benefits

include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other

Benefits

include tuition assistance, adoption assistance, paid parental leave, disability

Benefits

, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program.

This document does not create a contract of employment with any individual. Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/senior-customer-service-manager-ge-vernova-219566