About this role
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For our online department we are looking for the following figure: Customer Service Representative (100%) Duties: Ensure customer satisfaction during the performance of all activities within the scope of Customer Care Service, with the aim of maintaining a high level of customer satisfaction. Employment details: Work location Lugano. 100% employment rate, immediately and indefinitely.
Young and dynamic working environment; Possibility of continuous training and professional growth; Flexibility thanks to the "Smart Working" formula Sector: Gaming/Entertainment/Media/Arts Role: Customer Service Hiring date: 09/01/2026 Employment percentage: Full-time Work availability: Shift work Manages other people: No Type of employment: Permanent contract Position: Employee
Requirements
: Mastery of using the Microsoft Office package (in particular Outlook). Availability to work according to shifts: 8.00-00.00 Monday-Sunday and holidays with 2 days off. Good knowledge of Italian and German, spoken and written (C1).
Knowledge of English and/or French preferably. Attitude towards confidentiality, flexibility and precision. Predisposition for interpersonal contacts, communication and team work.
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