Operations Automation Lead Senior Associate

Partner with business stakeholders to assess needs and translate them into streamlined, scalable processes. Lead delivery of low code automation solutions end to end (

Requirements

, build, testing, rollout, and continuous improvement) while owning administration and governance of the automation platform/tools to ensure secure, reliable operation and adoption.As an Operations Automation Senior Associate in Custody, you will conduct independent intelligent automation and business analysis to gather

Requirements

from the Operational Function and translate them into process improvements and solutions that deliver operational efficiencies. You will gather information, execute, and implement automation and digitization strategies to deliver outcomes that support the Operations function, balancing speed, controls, resiliency, and governance. You will act as a hands on developer and process owner, driving measurable capacity creation and risk reduction through root cause analysis, smart digitization, and scalable automation.

You will coach and mentor team members, collaborate with stakeholders end to end, build and deliver training on workflow automation, and contribute to AI solutions that improve how the firm operates.Job Responsibilities:Engages with stakeholders to support all aspects of process automation engagements including problem framing,

Requirements

gathering, solution architecture, solution development, testing, deployment, and continuous improvement while adhering to the firm's standards, controls, and intelligent automation governanceActs as a process owner/partner: maps current state processes, defines future state design, identifies control impacts, and drives adoption through clear documentation, change management, and stakeholder alignmentPerforms root-cause analysis on operational pain points (defects, breaks, rework drivers, delays, exceptions) and leads fix forward solutions through automation, standardization, and targeted process redesignImplements the operational automation strategy involving intelligent automation tools and works with technology to create the required infrastructure to support the capability of low-code automation, including environment readiness, access patterns, controls, and operational support modelsUtilizes intelligent automation solutions to automate functions and deliver

Benefits

in capacity creation, risk reduction, improved cycle times, and streamlined operational processes; quantifies and tracks

Benefits

through defined KPIs/OKRsServes as a hands on low-code developer who can build, enhance, and maintain workflows/automations, apply secure development practices, and troubleshoot production issues to ensure stable and scalable deliveryPartners closely with Operations, Technology, and Control functions to ensure solutions are audit ready, resilient, and appropriately monitored (e.g., controls, logging, exception handling, SLAs, runbooks)Coaches and mentors less experienced team members on automation tools; creates and/or delivers training curriculum and courses around workflow automation, citizen development best practices, and reusable patterns/componentsIdentifies and collaborates with key stakeholders on Objectives and Key Results (OKR), Key Performance Indicators (KPIs) and/or metrics to deliver

Benefits

from operational automation and maintain a continuous improvement pipelineSupports and contributes to AI-related projects, document digitization, knowledge enablement, and workflow augmentation, partnering with appropriate governance stakeholders to ensure responsible and controlled adoptionRequired

Qualifications

, Capabilities, and Skills:Experience and proven ability to gather and analyze complex data, develop accurate conclusions, and demonstrate sufficient comprehension of the business to understand risk implicationsDemonstrated experience delivering process improvement and automation outcomes, including identifying inefficiencies, prioritizing opportunities, and executing solutions end to endStrong root cause analysis and structured problem solving skills (e.g., ability to isolate drivers, propose options, and implement fixes)Strong knowledge of multiple intelligent automation applications and/or programming languages such as SQL, Python, ability to translate

Requirements

into working solutions and troubleshoot issues effectivelyExperience collaborating consistently across all levels of the business, with strong communication skills to explain technical solutions to non-technical stakeholdersStrong experience using Microsoft Office Suite, Monday.com, Atlassian JIRA & Confluence,Preferred

Qualifications

, Capabilities, and Skills:Advanced skills and an understanding of business analysis, design, development, testing, and deployment, including operating model considerations (support, monitoring, change control)Experience with workflow automation/RPA/low-code platforms and governance in a controlled enterprise environment (standards, controls, documentation)Exposure to AI & strong prompting Use of Claude Code, Microsoft Co-Pilot & programming languages. ABOUT USJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAMJ.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.

The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.