Pet Loss Support Volunteer Coordinator

Contract: Permanent, full timeSalary: £23,835 - £27,715 per annumLocation: Remote within the UKClosing date: Thursday 30 July 2026Interview date: 6 & 7 August 2026At Blue Cross, we know that pets are family. Losing a beloved companion can be one of life's most difficult experiences, and our Pet Loss Support service provides a safe, compassionate space for people navigating grief.We're looking for a Pet Loss Support Volunteer Coordinator to recruit, support and develop a dedicated network of volunteers who help deliver our helpline, email, webchat and social media support services. This is an opportunity to make a meaningful difference by ensuring people receive the support they need when they need it most.More

About the Role

As Pet Loss

Support Volunteer Coordinator, you'll play a key role in delivering a high-quality volunteer-led service across the UK. You'll build strong relationships with volunteers, ensuring they are well-trained, supported and equipped to provide compassionate support to service users.

Your Responsibilities

will include:Recruiting, onboarding and supporting volunteers across the UK.Coordinating volunteer rotas to maintain service coverage.Organising induction, training and ongoing development opportunities.Providing guidance, coaching and feedback to volunteers.Monitoring service delivery across telephone, email, webchat and social media channels.Responding appropriately to safeguarding concerns and escalating where required.Promoting the Pet Loss Support service through presentations, events and stakeholder engagement.The role also includes participation in an evening and weekend on-call rota, providing support and guidance to volunteers when needed.This is a home-based role and you will be attached to a nominated Blue Cross site, which will act as your contractual base. Travel to your nominated site is considered normal commuting. Occasional travel to partner organisations and other Blue Cross locations will be required.About youYou'll be an organised and compassionate individual with experience supporting or coordinating volunteers and delivering excellent customer service.You'll be confident building relationships remotely, providing guidance and feedback, and balancing a range of competing priorities.

You'll have strong administrative and communication skills, be comfortable using digital systems and databases, and be able to deal professionally with sensitive and emotive situations.Most importantly, you'll share our values of being compassionate, courageous and inclusive, and be motivated by the opportunity to make a positive difference to people experiencing pet loss.Essential

Qualifications

, Skills, and ExperienceExperience leading or managing volunteersProven track record of delivering exceptional customer careStrong communication skillsSolid administrative experienceProficient in MS Office and web-based platforms and databasesThe ability to demonstrate, understand and apply our Blue Cross valuesDesirable

Qualifications

, Skills, and ExperienceExperience recruiting and managing volunteersExperience working on a helpline/advice lineTheoretical knowledge of bereavement and grief support Safeguarding experienceAn awareness of health & safety legislation

How to Apply

Click the apply button below and complete the online application process before the closing date of Thursday 30 July 2026.We reserve the right to close this vacancy early should we receive a high volume of applications.Blue Cross

Benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can.

We want you to be happy working for us and will do everything we can to make sure you are. Our generous

Benefits

package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the

Benefits

Blue Cross has to offer, please visit the 'why work for us' page on our website. Originally posted on Himalayas