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Growe welcomes those who are excited to:Provide L1 - L2 technical support for end users in a corporate environment;Maintain and monitor office IT infrastructure, including computers, laptops, and peripheral devices;Install, configure, and support Windows and MacOS operating systems;Troubleshoot and resolve hardware, software, networking, and system-related issues;Perform regular system maintenance, updates, patching, and preventive support activities;Handle support tickets, communicate with users, and ensure timely issue resolution according to SLA
Requirements
;Support endpoint security processes, including antivirus, encryption, and patch management;Assist with procurement, setup, and replacement of IT equipment;Perform basic system administration tasks and support infrastructure services such as Active Directory, SCCM, and VPN;Escalate complex issues to senior support teams when necessary;Collaborate with internal IT teams to ensure smooth and stable IT operations.We need your professional experience:1 - 3 years of experience in IT Support / Service Desk / Desktop Support roles;Experience combining both L1 and L2 support responsibilities;Proven experience supporting end-user devices in enterprise environments;Strong knowledge of Windows 10/11 administration;Strong experience with MacOS support (Linux knowledge is considered a plus);Understanding of endpoint security principles, including patch management, antivirus, and encryption;Basic experience with infrastructure systems such as Active Directory, SCCM, and VPN;Experience working with ticketing or task management systems;Upper-Intermediate (B2) or higher, must be fully fluent in both written and spoken English.We appreciate if you have those personal features:Strong customer-service and communication skills;Good troubleshooting and problem-solving abilities;Ability to prioritize tasks, multitask, and work within SLA
Requirements
;Responsible, organized, and detail-oriented approach to work;Ability to stay calm and professional while supporting a high volume of users;Team player with a proactive and flexible mindset;Willingness to learn and adapt to new tools, systems, and processes.We are seeking those who align with our core values:GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.Originally posted on Himalayas
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