IT Support Technician

Salary: £27,000 - 31,000 per year

Requirements

: We require previous experience working in an IT helpdesk role within a multi-client environment.We are looking for excellent communication and customer service skills with a positive attitude.We require strong problem-solving skills and the ability to deliver consistently to tight timescales and changing priorities.We need a strong working knowledge of Windows 10 and 11, Windows Server, RDP, Microsoft Office, Active Directory, Azure Active Directory, Workgroups, Microsoft 365, Dropbox Business, MSP tools, terminal services, IPSEC VPN, and printing technologies.We value the ability to learn new technologies and terminology quickly.A full UK driving licence is preferred.GCSEs or equivalent are required.We require 2 years of IT support experience.We require 2 years of customer service experience. Responsibilities: We provide 1st and 2nd line support to customers via phone, email, and remote access in a fast-paced environment.We log all incidents and requests within our managed service system.We keep track of ongoing work and pick up incoming work.We manage, prioritise, and plan our own work queue while dealing with calls within SLAs.We liaise with third-party suppliers to resolve customer issues.We monitor and manage the protection of supported systems, including RMM, antivirus, and backup.We perform maintenance and upgrades of software and hardware in response to RMM alerts, support tickets, and customer needs.We proactively drive our own workload and identify opportunities for improvement and change.We create and maintain knowledge base articles to support consistency.We update and gather information from clients.We may travel to customer locations nationwide, sometimes with overnight stays at short notice.

Technologies: Active DirectoryAzureHardwareSupport

Microsoft 365VPNWindowsOffice 365CloudSharePoint More: We are Just Tech IT, a nationwide Dental IT systems and support company based in Leigh, acting as an outsourced IT department for clients across the country. This is a permanent, full-time hybrid role, with office-based work on Tuesdays, Wednesdays, and Thursdays and home working on Mondays and Fridays. We offer 20 days of holiday plus public holidays, on-site parking, and work-from-home flexibility.

The role is based in Leigh, WN7 2PW, and we are looking for local candidates who can contribute confidently in a busy, customer-focused support environment. last updated 29 week of 2026