About this role
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A small, friendly team is looking for reinforcements in IT support - with a clear focus on artificial intelligence and automation. With us, you build and support AI-supported voice and chat agents, develop smart automations and ensure that our customers feel well looked after. We require basic knowledge of network technology and Voice over IP, and the support of cloud-based telephone systems is also part of your tools - but these topics are not the focus of this role.
It is more important to us that you are communicative, enjoy talking to customers on the phone and bring issues to an end in a binding and solution-oriented manner. If you want to actively shape the future of customer communication, you've come to the right place! Tasks Conception, setup and support of AI-supported voice and chat agents Automation of processes via interfaces (APIs) with tools such as n8n, Make or Activepieces Development and optimization of automation and workflows for support and customer processes Binding customer communication: making phone calls, giving feedback, coordinating appointments and providing status updates Technical support (help desk) for all ApoTune modules Onboarding and basic setup of new ApoTune customers Supporting setup of VoIP and network connections
Qualifications
This is particularly important to us Strong communication skills - you like to talk on the phone with customers and appear safe, friendly and authoritative High commitment: You give realistic deadlines, keep deadlines and respond reliably and punctually to inquiries Solution-oriented thinking: You stick with it until the customer's concerns are really solved Great enthusiasm for AI, automation and the digitalization of processes General Completed training as a IT specialist for system integration, IT system clerk, digitization management clerk or similar. - or comparable practical experience. Communicative, natural demeanor Driver's license and occasional willingness to travel within Germany is an advantage Focus knowledge: AI & automation Experience with or strong interest in AI tools and large language models (e.g. ChatGPT, Claude) Building and maintaining voice and chat agents Tools like n8n, Make or Activepieces are not new territory for you You enjoy automating processes via interfaces (APIs) and connecting systems with each other Basic understanding of Prompt design and AI-supported processes Basic knowledge (advantageous) Network basics (DHCP, DNS, VLAN, WLAN, routing) VoIP M365 administration Windows operating systems
Benefits
Flexible options for home office (location-independent) Annual team events Current smartphone as a work cell phone Company pension plan Job wheel For us, high-quality work equipment is a given: powerful laptop, docking station, multiple monitors, headset, etc. We look forward to receiving your application! Find more English Speaking Jobs in Germany on Arbeitnow
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