L1- Reports Engineer

Your tasks First point of contact for inquiries from our customers Clear, friendly and structured communication with customers Analysis and resolution of incoming customer support tickets Creation and customization of reports with Handlebars.js according to customer

Requirements

Support with questions about software configuration Identification of problems and collection of relevant technical information Recognizing when an escalation to Level 2 or the product team is necessary Structured documentation of problems and solutions Ensuring high customer satisfaction through timely communication Your profile Very good communication and problem-solving skills Customer-oriented and structured Way of working Strong troubleshooting mindset and enjoy identifying causes Basic knowledge of Handlebars.js or comparable templating languages (or willingness to learn the ropes quickly) Ability to work both independently and in a team German at native language level or fluent Good knowledge of English First experience in creating or adapting reports/templates (e.g., HTML/CSS) Basic understanding of web applications Basic knowledge of M365, APIs and HTTP status codes Experience in software configuration and identity access management Basic security awareness (passwords, phishing, secure device usage) Why us? 100% remote work and full flexibility in scheduling A transparent, trust-based corporate culture in an international SaaS scale-up Modern tools, data-driven processes and fast decision-making processes 2-3 offsites and workshops per year for strategy, exchange and team spirit High degree of personal responsibility and clear development perspectives The opportunity to actively shape a fast-growing SaaS company Steep learning curve in the areas of customer success, onboarding, software processes & content creation Close collaboration with our customer success and product teams Flexible working hours Find more English Speaking Jobs in Germany on Arbeitnow