IT Systems & Support Technician

Salary: £67,000 - 107,000 per year

Requirements

: 2 - 5 years experience in an IT support, systems, or generalist role.Experience supporting both hardware and software in a business environment.Exposure to multi-site, retail, hospitality, or fitness environments preferred.Experience supporting Windows operating systems and Microsoft 365.Familiarity with networking fundamentals including Wi-Fi, routers, switches, and cabling.Experience supporting access control, CCTV, POS, or CRM systems is an advantage.Relevant IT certifications (e.g. CompTIA, Microsoft, networking) advantageous but not essential.Willingness to travel between sites as required. Responsibilities: Provide first and second line IT support across all club locations and Head Office.Act as the first point of contact for IT-related issues, logging, prioritising, and resolving incidents in a timely manner.Troubleshoot and resolve issues related to hardware, software, network connectivity, and user access.Travel between club locations to provide on-site IT support where required.Support staff onboarding and offboarding, including system access, Microsoft 365 setup, and device provisioning.Coordinate with and escalate issues to external IT vendors and service providers when required.Minimise disruption to club operations and member experience through proactive issue resolution.Support the day-to-day operation of business-critical systems including membership management and CRM platforms.Support access control systems, turnstiles, and door controllers.Support POS and payment terminals, class booking, and scheduling systems.Support Microsoft Windows operating systems and Microsoft 365 environments.Assist with system upgrades, patches, and new software rollouts.Maintain clear and up-to-date system documentation and troubleshooting guides.Manage and support IT hardware across clubs and Head Office including laptops, PCs, tablets, kiosks, and printers.Support access control hardware, CCTV systems, AV equipment, screens, and music systems.Support and maintain wired and wireless networks including club and office Wi-Fi.Monitor system performance and uptime, identifying recurring issues or risks.Maintain an accurate IT asset register and highlight end-of-life or replacement

Requirements

.Support IT

Requirements

for new club openings, refurbishments, and relocations.Support cybersecurity best practices including user access controls, antivirus, endpoint protection, and system updates.Assist with data protection and confidentiality

Requirements

in line with company policies and local regulations.Support backup processes and basic disaster recovery procedures.Identify, report, and escalate potential security risks or incidents promptly.Proactively identify opportunities to improve IT systems, processes, and user experience.Make practical recommendations regarding software solutions, hardware upgrades, and workflow improvements.Support automation and efficiency initiatives where appropriate.Stay informed on relevant IT trends and best practices.Develop technical capability in line with future progression opportunities within the IT function.

Technologies: CRMHardwareSupport

Microsoft 365NetworkSecurityWindowsOffice 365 More: We are Society, a vibrant lifestyle destination that combines fitness, wellness, recovery, and community. Our team is building an ambitious brand that values excellence, creativity, and growth. As an IT Systems & Support Technician, you will be part of a dynamic environment that is redefining how people connect and live.

This role will require traveling between our club locations in Qatar to support our staff and members, ensuring technology stability and enhancing user experience. We offer a unique opportunity to grow your career while being part of something genuinely different. last updated 29 week of 2026